Studio familial · Vue sur l'océan · 4 couchages

Thank you for taking the time to share your lovely feedback. We are delighted that you had a wonderful stay and were able to enjoy the beautiful surroundings and nearby restaurants! Being attentive to our guests is very important to us, so we are glad we could assist you throughout your stay. We hope to have the pleasure of hosting you again in the future.

It is wonderful to know that your stay at the studio was so comfortable and seamless, Megan. Ensuring you have everything you need and providing prompt, attentive communication is always my priority. Thank you for sharing your experience, and it would be a true pleasure to welcome you back in the future.

It is wonderful to hear that you enjoyed the spectacular view and found our studio so clean and fully equipped for your stay, beach gear included. Knowing that my prompt support helped make your experience seamless is truly rewarding. Thank you for such a kind note, Jennilee, and it would be an absolute pleasure to welcome you back on your next visit!

Hi Yvonne! It is wonderful to hear that the studio matched the pictures perfectly and that you fully enjoyed the amazing balcony views and breeze. I am glad that providing those local tips helped ensure you had a wonderful trip. While the building itself has a bit of history, it is great to know that the quiet atmosphere and excellent location served you well. Thank you for sharing your experience, and it would be an absolute pleasure to welcome you back anytime.

Dear Laura, it is wonderful to hear that you had such a great experience at our studio. I am glad that being available for prompt communication helped your stay run smoothly, and that you fully enjoyed the outstanding views and our convenient walking location. Thank you for sharing your experience, and it would be an absolute pleasure to welcome you back anytime.

Dear Jessie, it is wonderful to hear that your stay at the studio was so enjoyable. I am glad that being available to assist with recommendations helped you make the most of your time, and that our convenient location made exploring San Juan and Old San Juan so seamless. Thank you for such a kind recommendation, and it would be an absolute pleasure to welcome you back in the future.

We're thrilled the view lived up to the expectation; that balcony is our favorite spot too. And thank you for understanding about the door. You explained it better than we do, the humidity really is relentless here, and keeping it closed is what protects the room long-term. We'd love to have you back next time you're in Puerto Rico. ¡Gracias por todo!

Dear Ana, We value your feedback. You attempted to change your booking dates multiple times, and we accommodated each request. Additionally, we allowed you to check out earlier without charging you for the last night. Regarding the issues you raised, there were no problems with the AC. We provided instructions on how to use it, and you confirmed that it was working properly after setting it to fan mode. When you reported an issue with the fridge, we promptly replaced it with a brand new one for the duration of your stay. We did not receive reports of any cleaning issues from your end, except for a request for more trash bags, which we promptly provided. It's worth noting that we only supply basic amenities, so guests are responsible for purchasing any additional items they may require. However, we did supply you with extra trash bags upon request. We did not receive any complaints about the lock or the fan light. If you encountered any problems, it would have been helpful to report them so that we could have addressed them promptly. We were available to send a cleaner or a handyman if there were any concerns. The dryer handle was replaced, and we also offered you access to the shared dryers in the building during your stay. Throughout your visit, we stayed in touch with you via WhatsApp, as you mentioned that you were unable to access your Vrbo account. We made every effort to resolve any reported issues and would have appreciated your feedback during your stay rather than after your review. It would have allowed us the opportunity to assist you. Thank you.