Our 2 week trip to U Nah Kin was our worst travel experience. We are not being dramatic. Do NOT stay here.
The condo was broken into and we were robbed. As instructed by condo owner we had locked valuables in the safe. The thieves easily broke into the cheap "safe". They got money, credit cards, laptop, cameras, cell phones, ID's, everything. The place was completely trashed. Now we are in a foreign country with nothing.
Break in was via the tiny latch on the sliding door. On 2nd day of trip, I mentioned the lack of security on sliding door to maintenence guy. I asked for pieces of wood to prevent slider from opening from outside. I was told previous tenants had thrown them away because they didn't look good. Ridiculous.
After the break in, I called the management company Villa Belmar. Fernando came out but had nothing to repair the lock. We were not going to sleep in that condo with broken locks! Lock/door repairs took THREE DAYS!! Fernando offered to pay for us to stay elsewhere. We were never reimbursed AND we still had to pay for those 3 nights at U Nah Kin. Service at its worse.
Also worth mentioning we were not given key to deadbolt on front door. Took 5 days to get key from Fernando.
Fernando told us there was theft insurance which would reimburse us. Most missing items were purchased on Amazon, so gave him receipts. We have not been reimbursed for loss. Instead, they are "conducting their own investigation" to "retrieve" our stolen items for us. Ya right... Thanks for nothing.
After we returned to U Nah Kin we had serious rain. It rains right? But NOT in the living room! It wasn't a little leak. We had water pouring in through ceiling! I have video. We could not use living room or kitchen.
Called Fernando from Villa Bellmar. He can't get anyone to help us because it's leaking inside multiple properties. Texted him several hours later... No response. Eventually the rain stopped thank God.
Also the electricity went out in the condo. Eventually guy came to fix. Told us could only use one electric item in the kitchen at a time including electric stove. And the stove only had 2 working burners. Good luck cooking!
And the smaller problems: maid only came 2x during 2 week stay. Should have been 3x per week. That led to not enough towels. There were not enough beach chairs for all guests of the property. And lots more.
Im sure Fernando will respond with false apologies and promises to fix issues. Stay here at your own peril.
Réponse du propriétaire:Dear Susan,
We are very sorry for all the unpleasant situations that occurred during your stay. We also express our concern and our willingness to help you in everything we could.
Safety conditions were reviewed - all doors and windows were replaced with reinforced units, tempered or safety glass was installed, as well as external protectors at the points where they could be the most vulnerable. All door and window locks have been replaced with more current and safe models. Besides, guard service has been adopted on the external parts as protection throughout the area.
All the inconveniences, as a result of the heavy rainfalls, were repaired. And, complementing the services performed, the whole apartment was painted and refurbished internally.
Once again, we reiterate our apologies for what has happened, and we are at your disposal to reward you in some way in the future if you are so kind to consider us for one of your next visits to our area.
Very kindly,
Fernando Schimidt
Reservations
