Unité B – Séjour ATV Trailside avec foyer, 8 couchages

Doug, I am very sorry to hear you weren’t happy with our place. We always strive to provide the best customer service/ experience possible. Had we known the place wasn’t properly cleaned, we would have IMMEDIATELY sent the cleaner to the house to address any issues that were presented. Same goes for the heat, had we known, we would have gladly unlocked the thermostat. During the summer in that unit we lock the thermostat because we don’t have central air, however we do have central heat. So we lock it during the warmer months so that guests don’t try to use the unit for AC. A simple message or phone call would have had the heat going in minutes. I really don’t appreciate the 2 star review given the fact that we never heard a word from you your entire stay. How would we know that there is any issues that needed to be addressed if they aren’t brought to our attention? Had you given us a chance, we could have and would have fixed any issue you had during your stay, and by doing so maybe you would have felt compelled to leave us better review, or at least included something about how you experienced issues up front but they were tended to promptly… Instead we assume everything is good since we don’t hear from you and then receive a bad review. Reviews are critical to what we do, and if you look at any of our properties you will find mostly all positive reviews. In the event that we receive a bad review we always try to grow and improve to make sure that future guests don’t have the same experience. Your review could have been better had you given us an opportunity to address any issues but unfortunately we weren’t given that chance. Again, sorry you weren’t happy with our place.