NEUF : Dwell at Smith Lake : Maison de luxe au bord du lac, 22 couchages, kayaks + toboggan aquatique !

Hi Mary, We are sorry to hear that your stay didn't meet your expectations. We did immediately try to reach out to get clarification on the issues you reported, but were met with no further response which left us unable to assist you with resolution during your stay. You can see this conversation history here on the VRBO messaging portal, with several messages I sent being left unanswered. The dishwasher that broke during your stay was replaced with a brand new one the next day. That same handyman identified no issue with the thermostat; as we had shared with you, the thermostat displays the current temperature inside the house as it tries to reach the lower temperature you set it at. This does not mean it needs to be reset constantly, it just takes time to lower the temperature to the level you were trying to achieve during the summer. When we asked you to let us know if you had further issues with the oven (since there appeared to be some user error there), we did not hear from you again. Regardless, we sent someone out upon check-out to service it. There was not an issue with the water slide communicated by you to us, but I am glad to hear you figured out how to operate it. All recent guests have been able to use it without issue. We take pride in our home and have been grateful to host many excellent guests, as shown by our five star review history. I would kindly suggest more effective communication with future hosts to help ensure a positive experience.