4/10 Médiocre
Angela H.
7 mai 2024
Les points forts : Arrivée, communication, exactitude de l’annonce
Les points faibles : Propreté
Did not stay
We did not stay at this property. Upon arrival the house had not been cleaned. As I walked through the door I was greeted by a terribly stained couch and my first thought was I wished I had brought a blanket to cover it because I was not going to sit on it. The floor had not been vacuumed, the stove and sink had food all over it. The fridge had the same smears of red that was on the couch. The master bedroom had stains on the sheets. The bathroom floor was nasty. These are just a few of the issues I saw in the ten minutes we were at the house. The owner was very responsive and offered to have the cleaning company come correct the problems. I had an event my family was attending, and we had no time to wait for them to clean, so I had to quickly rent a hotel room so we could get ready. I was told I was being unreasonable, and I was charged for the entire stay even though I did not stay there. The whole situation was unfortunate, and it cast a shadow over my stay in AL. I have never had to complain about any rental I have ever stayed with. I am not being dramatic or trying to be mean. I am the one out of the money it costs to rent a house that I could not stay at and the cost of a hotel. I was treated rudely. The owner hopefully will get a better cleaning service.
Angela H.
Séjour de 2 nuits en avril 2024
