Summit n° 256 - Appartement en dernier étage « Summit » : 1 chambre, 1 salle de bains, à proximité du Little Eagle Lodge. Capacité d'accueil : 4 personnes

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. We are very sorry about the hair in the sheets! We use a commercial laundry, and occasionally this can happen. When it does we are happy to send staff to remake the beds with fresh sheets (we can then return the effected sheets to the laundry for a refund ourselves). Commercial laundry is the only part of our business we have to outsource, and although we don't directly control their service, we have high standards and would never expect a guest to tolerate hair in linens. If this happens to you, please let us know right away so we can immediately correct it. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry you were inconvenienced during your stay! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. Unfortunately, this guest never contacted our office to give us an opportunity to correct any of these issues. If you have trouble during your stay, I encourage you to contact your VR manager while you are in the property, as they may well be prepared to handle your concerns. We have 18 full time staff members in our housekeeping, maintenance and guest services departments who we can call upon to resolve problems. If this happens, or if you are concerned about problems with a unit you are considering, please call our offices at Mammoth Five Star Lodging. We have staff available by phone or email, 7 days/week, 9am-6pm (Pacific) to ensure you book exactly the property you want and to address issues that may come up during your stay. We are happy to help if you will just give us the chance. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

We are so sorry this guest was unhappy! We always strive to make every guest stay as perfect as possible, inspecting every property twice between every departure/arrival. Our staff are human of course, and so even if we hit 95%, that still leaves some issues from time to time for guests to contend with. In terms of our staff being unpleasant, our policy as an organization is to protect our employees from abusive customer interactions. Should the verbal conversation with a guest become unproductive our staff will give a warning they are going to terminate the call and if it continues they are instructed to terminate the call and conduct business with that guest only in writing. Attacking our employees is unacceptable and will not be tolerated. Upon check in, we helped this guest troubleshoot her electronic issues, after hours, over the phone and sent 2 employees to correct any persistent issues the next morning of her stay. However, when our employees arrived, there were no electronic issues to be found. We tried explaining this to the guest, but she kept insisting the electronics were not working to her liking. Mammoth Five Star Lodging conducts the most detailed cleaning and inspection routine in Mammoth in order to ensure we provide a consistently outstanding guest experience, minimize the impact of damage and failures on our guests and protect the interests of our property owners. On every departure we dispatch 3-4 staff members to each property to strip linens, clean and perform the most detailed property inspection in our market. If the next guest arrival is more than a day out, we also conduct an additional Quality Control (QC) check on the day of the next guest's arrival to ensure nothing has changed in the property since it was prepped. Our inspectors test every household system, fireplace, appliance, etc. to confirm proper functionality. We carry laser point/shoot thermometers to test the refrigerator, freezer, oven and water from every tap. We place keys and passes, then photograph them to prove they were present. Our staff fill out an inspection sheet and sign/date it for each inspection, and we keep the records. We keep time/date stamped records for everything, and all of our staff work is computerized and we have records for just about everything. We know exactly what is going on in all of our units, all the time. Thanks so much for staying with Mammoth Five Star Lodging! We hope you will think of us again for your next visit!

Thank you so much for your business, & the great review! We are thrilled you enjoyed your stay. To clarify, "fully stocked" refers to housewares/appliances. We’re a property manager, not a food provider. Many guests leave salt/pepper, etc. & we don’t remove those items, but we don’t replace them either. We’re happy to provide a kitchen inventory on request. Wifi info is on the home page of the tablet (after you use it to check-in), & in the check-in instructions, & in the property guide (available on tablet and in email). Our staff can also provide this info on request by email, text or phone, 7 days/week so you shouldn't need to check the router (although we are glad this guest knew about that additional place to look). As a professional property manager we post clear rules, expectations for departure, and potential fees or fines for ignoring those rules during your stay or after departure. We almost never actually fine anyone, because virtually all guests follow the rules. We don’t ask for anything too hard: no linen stripping, no cleaning- just a few basics like trash removal, heat settings, run the dish washer, etc.). We have an obligation to present the property to you in proper condition for your arrival, and we have to charge everyone the same cleaning fee. To make that work, we need you to return the unit to us in a predictable condition on your departure. Different guests have different ideas about what is appropriate to leave for our housekeeping staff. We explain up front what we expect, and the additional costs we will charge if you don’t do certain things (the labor for those things is not built into our cleaning fee, so having to do them costs more, we pass that along to you.) Again, all up front, no surprises. If you follow our posted check out procedures, you wont have any problems. All guests must sign a contract when booking and these rules and fines must specifically be initialed for approval before completing the booking procedure. These same rules and fines are posted inside the unit to ensure there are no surprises. We believe posting the rules up front so they are clearly understood to be the best way to meet our dual obligation to our renters, as well as to our homeowners, who expect us to protect their home and investment. Please call with any questions...