The Lodge at Summit Ridge North, chalet de montagne en Géorgie pouvant accueillir 19 personnes bain à remous Chambre d'enfants

Thank you so much for your feedback! We’re glad you enjoyed your stay and that everything inside was clean and comfortable. We appreciate you mentioning the back patio as well. With the recent rainfall and fall foliage, leaves and other debris can accumulate quickly, even between guest stays. We make every effort to check and refresh the outdoor areas between each rental, and we appreciate your understanding. We hope to welcome you back again soon!

We do want to clarify the circumstances surrounding the trash left at the property, as the review does not accurately reflect what occurred during the stay. Our house rules clearly require all trash to be securely bagged before being placed in the outdoor trash bin. This information is provided in multiple places, including the rental agreement, house rules, welcome book, signs inside the home, and additional signage located directly on and around the outdoor garbage bin. We also provide all necessary trash bags to guests at no additional cost. The house rules further explain that an additional cleaning fee may apply when these requirements are not followed. Unfortunately, during this stay, the guests did not follow these instructions. Unbagged garbage was placed into the bin, and additional unsecured trash was left down the hill and outside of the designated trash container. This resulted in additional cleanup time and work after checkout. We provided the guests with photos within 24 hours of checkout documenting the extent of the garbage that was left throughout the property. These photos clearly showed that this was not simply a matter of a full trash bin, but rather unsecured and unbagged trash left in and outside of the designated disposal area. We work hard to provide a clean, comfortable home and clear instructions so that every guest can enjoy their stay and leave the property in good condition for the next guests. We understand that guests may have different expectations, but we do need to enforce the rules that are clearly communicated and provided in advance. However, in a gesture of goodwill, we did approve returning the additional charge back to the guest, upon which the guest then chose to write a negative review. We appreciate all of our guests who take the time to follow the property guidelines and help us keep the home in great condition for everyone.

We are so happy you enjoyed your time at the cabin! Would love to host you again in the future!

We are glad you enjoyed your time at the cabin and look forward to hosting you again sometime in the future!

Thank you for letting us know about the fridge not working correctly and the broken toilet paper holder. Both of those items were immediately replaced after your stay! We hope to have you visit the cabin again in the future!

Thank you for taking the time to share your feedback. I’m glad to hear that you enjoyed the house and its beautiful setting. I’m very sorry that the kitchen lighting was inconsistent during your stay, particularly with your family and the kids. I understand how inconvenient that must have been when preparing meals and sitting together at the table. I appreciate you letting me know when you experienced the problem. Once you brought it to my attention on the final night, I immediately tried to help troubleshoot the issue and suggested checking the breaker panel, which unfortunately did not resolve it. Since your stay, we have had the situation addressed. While no significant underlying electrical issue was found, we did discover a faulty breaker and proactively replaced all of the breakers and light switches associated with the kitchen to help ensure the issue does not occur again. We take great pride in providing a home where our guests have everything they need to relax, get away, and simply enjoy their time together. We work very hard to maintain the home to a high standard and are proud of the excellent feedback and ratings we have received from our guests. When something does come to our attention, we take it seriously and do our best to address it promptly. If we had known earlier than your final evening, we certainly could have had tried to have an electrician out to repair it during your stay. Again, I sincerely apologize for the inconvenience you experienced and appreciate you bringing the issue to our attention.