2/10 Horrible
Ellis Family
20 août 2025
Les points faibles : PropretĂ©, communication, exactitude de lâannonce
We booked months ahead for a weekâs large event. On arrival finding dog pee, wet dog smell, matted fur, water leak, smeared fridge and windows and more. When the cleaner arrived next day, he said heâd already spent hours in the master suite fixing wet dog smell and a fur caked shower from a long term guest. He spent hours again and it was better, but we still found dog fur in couches, wet dog smell persisted etc. We noted dissatisfaction at the remaining wet dog musk ( on diffusers and carpet powder too). We would have expected max of limited effects from a clean house dog from reviews and listing, but nothing like the persistent wet dog musk we had to live in. In response hosts only stated they allow pets, but they also said they plan to replace carpet - so it seems they know the problem. All nearby Vrbos and hotels around were full due the large event, so moving costs wouldâve been the whole weekâs Vrbo cost EACH NIGHT at the only reasonable place we found-a price we were not ready for. Knowing this, the host refused to discuss partial refund for our dissatisfaction we were stuck staying with, only offering refund for unused days if we moved out, knowing difficulty to leave. We understood not replacing carpet while we stayed, but they couldâve considered adjusting the cost to the reality of what we were stuck with. Overall a very stressful and disappointing stay without practical options or refund considered by host. Would've left good review if they had partial refunded.
Ellis Family
Séjour de 6 nuits en août 2025
