2/10 Horrible
Temeka R.
27 juil. 2025
Les points forts : Communication, emplacement, exactitude de lâannonce
No gas, no cooking, no hot bath
The house itself was nice however the issues we had were not acceptable. The house runs off of gas, that means the hot water heater and the stove. Our first night we had no gas and therefore we could not take a hot shower nor cook. We contacted the owner and he could not get the issue resolved that night. He called the gas company the next morning and they had turned the gas off to replace a valve. They had no idea of when they could come to turn it back on. Therefore we had to spend extra money for food because we still could not cook for breakfast. Mind you we had purchased groceries for the entire weekend. The gas was restored around 11:30am that day. We mentioned to the owner that we should have received some type of discount for our stay given the issues we faced that were of no fault of our own. But none was given or even considered. He only asked if we wanted to cancel. He also offered the grill but that could not resolve all of our cooking issues. We had driven 4 hours and had 3 excited kids that were looking forward to that weekend. Cancelling was not an option. We even asked to be moved to a different rental property but none were available. Things of this nature should be checked prior to any guests moving in.
Temeka R.
Séjour de 3 nuits en juillet 2025
