2/10 Horrible
Danielle G.
4 sept. 2023
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beware
Worst rental experience-This was our first visit to Birmingham and we traveled in from out of state with 2 school age kids. We were excited & at the store getting snacks & groceries just before our 4pm check in when we found out that there was a plumbing/maintenance issue in the house that we rented. They offered for us to stay in a near property for the night so they could fix things in the home. I was trying to make the best of the trip & accepted for the night. The new property was not equal in comparison. It was in a very sketchy side of town with a lot of “squatters” all around. You could hear people next door and outside all around talking. There was a tenant upstairs that you could hear every step they took as well as when they flush or turn on water. The floors were covered in black which rubbed off on our feet and socks. The bedrooms up stairs weren’t enclosed & only separated w/ dividers. They told me at the store I would need to buy ground coffee & filters if I wanted coffee..however ..the property was missing a coffee pot. It was the worst sleep of all of our lives. I messaged the agency that night to let them know how awful things were going & I can't continue to stay there - we had to be able to check into the house we rented asap or would need a refund…it’s days later & I’ve followed up many times for the refund amount & status but I still have not rec’d. This was the most stressful rental and rental company never had a viable solution nor answer.
Danielle G.
Séjour de 3 nuits en août 2023
