Une deuxième maison dans le centre de Valence, avec un grand balcon

Dear Jane, thanks for being such wonderful guests and the beautiful review. Always welcome to come back! Un cordial saludo, Elsa.

You make me blush! Thanks so much for all your kind words. It is wonderful to hear you had such a good time. You have been the nicest guests and we all hope to see you again. Warmly, Elsa and crew.

Caroline: you're the best! To take the effort to write me this bright as a diamond review! Thanks so much for that, it makes me glow. It's so nice to know that you enjoyed it so much. Do return, if you travel to Spain again! We loved having you, you have been the most wonderful guests. Saludos, Elsa ps: the apartment is on the 4th floor (not the 5th). We thought that would do for sun, privacy and quietness ;)

Buenas tardes Sandrine, hope you had a good trip home and thank you so much for your beautiful review. It gives us a lot of energy that you enjoyed the apartment so much. Luz will be very pleased to hear this too, not in the least your compliment about the cleanliness. And thanks for watering my cherished climbing plant by the way ;). You have been the most wonderful, communicative and sympathetic guests. We loved having you, thanks for your positivity and always welcome to come again. Saludos to you and your friends, all the best, Elsa y Luz.

Thank you so much for your wonderful review. Lovely to read how you have enjoyed the apartment and that you had such a good time. You have been the most wonderful guests and we loved having you. We hope we may welcome you again in the future! All the best, warmly, Elsa.

Vielen Dank für für Ihre wunderbare Bewertung. Ihr wart sehr nette Gäste. Vielen Dank für Ihren Aufenthalt und wir hoffen, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße, auch im Namen von Alvaro, Elsa.

Dear Marie, since I did not refund your payments, as you demanded me to do, when you decided to only stay for one night instead of 3, this negative, revenge review was to be expected. I think there is a big difference in deciding to leave early to travel back to Canada, because you feel more comfortable with that, and cancellations because of declaration of a state of emergency because of corona, of accommodations you are still to stay in. I was very surprised about your request. Also I cannot get away from the impression that you had it al planned this way, since I had to remind you of your second payment and since you managed to organize everything for your trip back within a few hours. Also I would like to give you a bit of feedback from my side: it is not very polite to make an appointment for Luz to welcome you at 14:30, then to arrive at 12:45, to demand Luz to show up instantly. Luz left her other job earlier and rushed to Calle Lepanto to be a able to meet you earlier, arrived there at 13:45, then to find out you are not there. And then you left her waiting for 2 (!) hours, where she could not go home to her sick child, to arrive at 15:45, when I could not reach you because you gave me a number in Canada and did not answer my messages at FewoDirekt. No apologies! All in all you gave us a lot of work, also in the process of your preparations with a lot of messages and questions. I am very happy to help my guests with everything, but putting it all together, also combined with the tone of voice in your communication (that has only once been friendly: when you sent me an email in which you let me know to want your money back) and all your accusations it has not been a pleasant experience to have you as a guest. Elsa.

Dear Lori, thanks for your stay! Loved having you. You and your daughter were the ideal guests. I am very pleased to hear that you enjoyed my apartment and your stay so much. Don't hesitate to come back! Always welcome. Saludos! Elsa.

Nice to hear from you, also in your personal feedback, that you loved the place so much and that you find it so impeccable and comfortable. Great to hear that your want to come back some time again! You are most welcome to!! The 5 minutes walk to the centre isn't a problem in general and well appreciated by our guests until now. Sorry to understand that there were differences in expectations with that respect. Thanks for your stay and see you again! Elsa.