Belle GRANDE maison privée avec piscine privée, bain à remous, terrasse

Thank you for your feedback Robert. We’d like to clarify a few points to ensure future guests have an accurate understanding. When the dishwasher issue was reported, our local team responded promptly and assessed the situation. We remained responsive throughout your stay and worked to offer support and resolution options. Regarding the concern about odor, this is not a recurring or commonly reported issue at the home. As reflected across many past guest experiences, the property is consistently described as clean, well-maintained, and supported by a highly attentive local team. That said, we still took your feedback seriously and have since re-inspected the plumbing system to ensure everything is functioning properly. We regret that the situation did not meet your expectations, despite our efforts to address it during your stay. We encourage future guests to review the full history of feedback across platforms, which reflects the consistent experience we strive to provide.

So glad you guys enjoyed your stay again. We hope to have you as guests next year too!! Denise

I'm so glad that you and your guests enjoyed the home and all the folks that care for it. AND I'm glad that you found your home away from home for many years to come. :)

Thank you so much for returning to Casa Cascada and caring for the house like you would your own. We love having you! See you in 2021!

Thanks Aimee! Glad you guys had an amazing time!! :D

Thank you Paul for being repeat guests in Casa Cascada. You guys are welcome back anytime. :)

I am so happy to hear that the house was stunning but disappointed to hear about the pool. I will discuss with the property manager right away. I was also so sad to hear that you guys had to cut your stay short. You are more than welcome to use your remaining time when the house is available. Just let me know when you'd like to stay and I'll block the time for you. I hope everything is going well with you and your family. I'd love to have you guys back in the home. :)

There were definitely maintenance issues that needed addressing during the guests' stay and I appreciated all the feedback. Casa Cascada now has a NEW PROPERTY MANAGEMENT COMPANY to ensure this does not happen again. All maintenance issues have been resolved and we will be spending 4 weeks personally bringing the house back up to our standards. There are a few other things I would like to address. Electricity is more expensive than USA. This guest stayed 42 nights, was responsible for all utilities and still received a refund of $295 (from an $800 deposit) with multiple guests coming and going throughout the stay. They were notified prior to arrival that there was no snorkeling gear (due to multiple replacements) and it would not be available for future guests. There are indeed 3 bikes in the home, 2 adult and 1 child. I take great pride in my home that I built from scratch and stock it with items and gear that I would personally use. If you ever have ANY question about Casa Cascada, don’t hesitate to reach out to me. Thank you. Denise