I have been a loyal VRBO customer for many, many years and have rented probably close to 100 properties, most of which qualify as luxury. Never before have I been as disappointed as I am in this property and this property owner. Being from Michigan, it was most important to be able to use the outdoor amenities at the property.
- The tennis court was not regulation size and was filled with cracks and holes, which made it dangerous to use. If anyone were to attempt to play tennis on this court, it would subject the owner to huge potential personal injury liability. The owner just said: “What do you want me to do? Remake it?”
- The hottub did not work at all. The owner replied: “Its not a hottub, as in the listing is a extension of the pool.” That is not what the listing says at all. It boasts having a hottub/jacuzzi in two places in the listing. This was another misrepresentation.
- The pool cage screens were broken out and hanging down, which allowed bugs and debris in the pool and on the deck area. My kids were being eaten alive by mosquitos.
- This property was represented as handicapped accessible, as I had a paraplegic mother who was to travel with me. The property has 5 steps to get inside! Again, the owner totally lied!
- The fire table was damaged and unusable. The outdoor furniture was nasty.
We vacated the property and asked for a refund, which has not been provided as of yet.