Steven contacted me prior to our arrival to offer an upgrade due to a problem with the originally booked house. We particularly needed a king sized bed and so he changed again to a third house. It was lovely and in a newer, upscale neighborhood. He responded instantly the few times I needed to be in touch, and always happily helped. I can’t say enough about how nice the house was and how nice he was! It was a perfect experience. We were so comfortable there that we had our two granddaughters (6 & 8) spend two of the three nights with us. Thanks again Steven!