2/10 Horrible
Tamara J.
19 avr. 2024
Les points forts : Propreté et emplacement
Les points faibles : Exactitude de l’annonce
NO Air Conditioning & Elevator broken
I don’t like to leave negative reviews but I feel obligated to share my experience. I arrived a day before the rest of our family & we noticed that the elevator did not work & it was hot on the 1st floor. We called the owner (Shawn) and he said that was because the Nest thermostats need people to move around to activate the AC.The next day my son & his family arrived & he checked the AC units, he called Shawn & told him it was blowing hot air, Shawn said he would have a guy come out the next day. This was the beginning of a chain of events that spanned our entire trip – everyday it was new AC guys or handymen saying this & that was wrong with the system. They finally diagnosed, new AC handlers were needed & because Shawn didn’t change them when he changed the compressors it fried one of the new compressors. It was inconvenient having people in the house every day, especially for my son who works remotely & had to sit in an 80+ degree house while workers were coming in & out. All of this & it never got fixed for the entirety of our stay, same thing with the elevator. Owner told me he felt bad for the experience & wanted to make it right. He offered us a free stay at the property in the future.I asked for 2 of our 7 day stay to be refunded which he initially refused then agreed to refund 2 1/2 days via Zelle BUT never did. This went on for over a week with different excuses & I felt like it was a stall tactic to prevent me from leaving a review. It’s very unfortunate.
Tamara J.
Séjour de 7 nuits en mars 2024
