Red flags even before check in! Two days before check-in I messaged HER to ask for instructions/codes/access. She wrote back I'd receive it "tomorrow". We didn't receive anything. I emailed her again the DAY BEFORE -no response. I had to contact VRBO directly. When they tried contacting her, she didn't respond. The MORNING OF our arrival - STILL no information. Called VRBO again. They stated per the contract, the owner has up until check-in time to provide the information, however, "that is rare". She FINALLY responded via text. A short list of negatives:
- The house was very dirty and had a musty smell
- The dishes were all mismatched, chipped or stained (there wasn't enough pots and pans so we had to buy our own).
- The master bedroom downstairs had a closet but it was locked and wasn't accessible.
- The sheets were torn, dirty, stained and nearly worn through (after contacting VRBO about the home, the owner FINALLY called and said the party before must've done it. Impossible these were there for a LONG time).
- The VERY SMALL number of towels provided were stained or ripped.
- The coffee carafe was broken and the broken glass was in the dishwasher.
- The floors were grimy and dirty
- There were bugs crawling around the couch
- The furniture was VERY uncomfortable-the couch sagged
- The sliding door out to the pool had an "alarm" which is fine for safety, but in order to turn it off, you have to be inside the house to push a button - a button that IS TAPED up!
- The sliding door shook when closing. It stuck a little and then it would slam shut-almost catching fingers. The pool safe fence was broken
- The showers didn't drain - up to our ankles at the end of the shower
- The shower curtains were stained and moldy
- The upstairs master bathroom had mold around the vanity
- The window shades were broken so lights/sun was bright at all hours
- The "game room" (a small broken pool table and and a "ping pong" table-a small table propped up on something) smelled like something had died. We couldn't even use it.
This is only a short list because it won't fit on this form. We tried contacting the owner about the issues. VRBO had to contact her. She had someone bring over cheap sheets, towels, coffeemaker but by that time we were done.
We were so disappointed and disgusted so we actually ended up booking a different property for the majority of our trip - we couldn't even stand to be there another day. Save your time and money. Don't book here.