Bienvenue dans la Salle d'État

Thank you, Deb! We hope you come back & stay with us again.

As a host, I received complaints from others in the building of the pot odor, I addressed the issue head-on by knocking on the door & speaking with the guests in person. The room wreaked of pot & was seeping through the other door connected to another unit which I could smell clear as day. (I checked that unit before I knocked on the door) The guests insisted that they weren’t smoking in the room & they knew they booked a non-smoking room. (This is one of the house rules) They stated that they were smokers, smoked on their way to the property & one of the girls had “trees” in her purse. I told them that there were other people in the building & were sensitive to the smell & it’s not legal yet in RI. I asked them to please smoke outside ( I did not say they could smoke on the stairs). The night before they were leaving 2 units stunk of pot. Not sure how this is possible if they weren’t smoking in the room. I then decided to call Vrbo support for guidance of this continued issue. They told me they would send the guest an email reminding them it was a non-smoking unit. Vrbo advised me to charge an extra fee which I did BUT the guest was not charged on her card & it will not be charged as Vrbo confirmed it. Vrbo also advised me that I could call PD & have them vacated. I didn’t think it was wise to call PD as they were checking out in the morning. I did reach out to the owner of the property & they recommended I reach out to the guest & ask if they could please pop open the windows, throw the bathroom vent on & strip the bed. I did contact Dominique & asked her to do what the homeowner suggested. Once they checked out, I then entered the room to get it ready for that next guest & found that they did not open any of the windows nor did they strip the bed. Vrbo support has documented all of this & recommended I leave a review stating what occurred on my end as a host & that they were in violation of the house rules. If you aren’t smoking and or lighting up in the room, then the odor would not be in other connected units. It’s too bad any of this happened but as a host it was my responsibility to look into the complaints & take the advice of Vrbo & the property owner. I was simply doing my job & I’ve never had to deal with such an issue.