Weâd booked our last night in Paris well in advance. When we hadnât received any information about checkin by our checkin day, I messaged the host. He said he has confused and that the apartment wasnât available. He then cancelled and refunded us while we were on the train to the apartment. Poor communication and experience.
Think twice before booking. We unfortunately did. As instructed we contacted the host before arrival. He never got back to us. As we had paid we still went to the apartment as per the directions in the booking. There was no one there. We contact Vrbo who gave us his phone number. We send him messages, we phoned and left a message. No response. In the end we had no choice but to get Vrbo to cancel and refund our money. They did in full but we were stranded in Paris, with 3 children under 14 and no where to go. No rebook help from Vrbo so we had to find something new ourselves. Luckily we did (for almost the same price and it was actually way better from what we saw on the pictures) but please donât book this place. It was a scary experience for our children and not something we would ever recommend to anyone!