Huntersville House 3 bedrooms 2 Baths

Hi Gail, Thank you for your review and for bringing your concerns to our attention. The railing issue you mentioned has been repaired. We work hard to keep our properties clean, well-maintained, and comfortable for all of our guests. When issues arise during a stay, we make every effort to address them as quickly as possible once we are made aware of them. Our cleaning team has consistently done an excellent job, and during my own walkthrough of the property, I did not notice any issues with the one-bedroom unit. Unfortunately, we were not notified of any cleanliness concerns during your stay. Had we known, we would have gladly sent our cleaners back out immediately to make things right. We strive to provide a five-star experience for every guest, and we take all feedback seriously. The concerns you raised have been addressed, and we will continue working to ensure every guest enjoys an exceptional stay. Thank you again for your feedback. Best regards, Mike