Complexe Fermé Bayside ~ Patio Privé

Thank you for your kind review! We're so glad you enjoyed the condo's convenient location and found it easy to get to all the area has to offer. We're also pleased to hear that our team provided great communication throughout your stay. That means a lot to us! We appreciate you choosing to stay with us and hope to welcome you back again soon!

Thanks for the great review and feedback! We are thrilled you had a wonderful time and thank you for staying. We look forward to hosting you again!

Thank you so much for your kind words! We're thrilled to hear you loved it and appreciate your recommendation. We hope to welcome you back again soon!

Thanks so much for the great review and feedback! We are delighted you enjoyed your vacation and thank you for choosing our company as your vacation rental partner. We look forward to hosting you again soon.

Thank you for your glowing review! We're thrilled to hear that the townhome's layout and the convenience of allocated parking added to the comfort of your group's stay. It's wonderful to know that the cleanliness, amenities, and prime location within the Wharf met your expectations. We look forward to welcoming you back for another great stay!

* Edit: Morgan, we wanted to respond to this again and update you. The freezer was repaired shortly after your stay as were the bed slats. We do hope you enjoyed your time at the beach. Morgan, thank you for the feedback. We apologize if you had any problems during your stay. We did send our maintenance person out to take care of the freezer and dryer. It seems he was able to unclog the dryer, but could not defrost and repair the freezer during your stay. Unfortunately, we have no control over our third party vendor schedules and were not able to get anyone there during the holiday. We do hope, despite the minor inconveniences, that you enjoyed your time on the Emerald Coast.

Thank you for your honest feedback. We apologize for the inconvenience with the gate code and the issues you experienced with the freezer and couches. We’ve addressed these concerns with the property management to ensure they are resolved promptly. We’re glad to hear the beds and kitchen met your expectations, and we appreciate you bringing these matters to our attention. We hope to provide a much smoother experience for you in the future.

Thank you, Jill, for sharing your experience and concerns with us. The Okaloosa Gas company did come out and we had a representative accompany them. They ultimately did a leak inspection but did not detect a gas leak which is wonderful news! We do want to make one slight correction, the 8 door locks do work. The handles open the doors from the inside but they do lock from the outside. We appreciate you sharing this information with us because it helps us to know how we need to update our check-in details so that our guests always feel safe in knowing how certain items within a unit work or function. While we are sad you decided to leave early, please know that the communication issues and other concerns you experienced have been addressed and escalated to the appropriate people. We're glad to hear that you did find some sunshine in the means of location, weather, and the sounds of the fountain! All the best, My Vacation Haven.

** Jeff, we wanted to follow up to this review response. The items you wrote about were replaced shortly after your stay at the property. We also have in our notes that our company offered you compensation due to the minor inconvenience. We do hope you enjoyed your time on the beach. Jeff, we are truly sorry for the inconvenience the stove and oven caused during your stay. We had unfortunately found a very small gas leak and for safety reasons, were waiting on a part to fix it. While we understand it wasn't ideal, we do hope the items provided to help aid in preparing meals were able to be utilized in some capacity so that you didn't have to rely on restaurants or subject your son to being in crowded environments. We do appreciate you sharing that pain point with us, it helps us to do better. Our staff did deliver cinnamon rolls one morning to offset a breakfast (I hear they looked delicious!) and in an effort to help rectify the situation and acknowledge your concerns, we did offer to relocate to another property but that was declined. However, we are hopeful the compensation given was adequate and apologize that it may have taken longer than expected for a follow up in regards to that decision. While we're sad to hear that the concerns mentioned impacted your stay, we are glad that you enjoyed the general area and plan to come back to such a beautiful part of the country!

Thank you for staying with us, Carl. We appreciate your feedback and would love to hear any suggestions you have to help us improve for future guests. We hope to have the chance to host you again.