Pinnacle Port B3-705 - Renovation completed April 2021

Thanks so much for staying with us. I’m going down this weekend to clean or change out shower heads. We really take things like this seriously. I appreciate you letting me know if we have a problem. I am meeting with my cleaners to find out why this was not cleaned properly

Thank you for expressing your concerns. I would however like to respond to clarify a few of your complaints. You were in contact with us regarding some of your issues. I was staying in our other unit during your stay and came over to the unit immediately and showed you how to use the television and the shower. We realize that the TV situation is not ideal but the condo association has contracted to remedy this situation. We are in the middle of an upgrade to all of the wiring and service in the entire complex. I disagree that the unit was dirty as I walked through it after cleaning before you checked in. Our cleaning service does an excellent job and the unit was clean and ready for rental. Asking renters to start towels and place dirty sheets next to the washer is a standard practice for owner rentals and something that we have done for the entire time that we have rented our units at Pinnacle Port (40 years). I am sorry that your expectations were different. Large rental companies may do it differently, I honestly don't know. We are simply sharing our vacation home with others. Many people have varying needs and certain brands of detergents and we do not provide them. This has never been an issue before and I'm sorry that it was one for you. You also mentioned an issue with a bathroom and the screen doors. The bathroom issue was a clog in the drain and maintenance came and cleared it. You were unaware that they had been there and fixed it until we spoke and you realized that it was working. They also addressed the screen doors and lubricated them. This unit does have multiple screen doors that are directly on the Gulf of Mexico. The salt air does sometimes create lubrication issues with rollers on the screen doors. It's a fact of life when on the beach. Just because you did not see maintenance doesn't mean that they didn't address and fix the problem because they did. We stayed in this unit after you left and found none of these issues that you claim were not resolved. Once again, I apologize that you were not happy with your stay. Perhaps a full service resort or facility would better meet your needs in the future.

Thank you for your kind words. We look forward to hosting you again