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2/10 Horrible
A guest from Kirklans, WA
29 mars 2024
This is not our first time staying but it sure is our last
Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Make sure to inspect the entire home including all TVs and electronics before you settle in. We stayed at Bailey's Barn recently and found out one of the downstairs TV was broken when our friend was going to bed + she turned on the TV. We took a time stamped photo and called the next day about it. A male worker (don’t remember his name) provided the manager's email (Michael) to send him photos and said that he was going to take note on our reservation so that we would not get charged. Michael never responded but based off of worker’s response, we thought we were in the clear and things were good.It's been a week and we JUST got an email from the team saying they are holding our deposit to replace the damaged TV because they said that during inspection it wasn't broken and that we never called (even though we did call..) The team also said that no one has stayed in that home for over a month, which is fine, but then WHO did the inspection and WHEN did they do it?We are in contact with a woman named Jazmin who is arguing that we did it. We asked for proof of photo that the TV was working beforehand with a time stamp and date and asked to see a recording of the ring cameras to see when “said worker” came to inspect and she is refusing to provide either. We have asked to escalate to the manager because she is refusing to send photos or proof and that it’s her words against ours.We have proof that we spoke to the worker (call log), have screenshots of the email we sent to Michael, and a time-stamped photo of when we found out the TV was damaged. The team's lack of communication on the backend before sending out that email to us AND holding our deposit is absolutely ridiculous and unprofessional. We've stayed at this home multiple times and have NEVER had an issue. I am extremely frustrated and disappointed in the Lookout rentals and will be booking elsewhere when staying in Chelan.