Quand nous disons que nous entendons Beach Front SUR LA PLAGE

Thank you so much for the kind words! We're thrilled you enjoyed your stay at VillaRosa-Luquillo and had a chance to experience the magic of the freshwater river—it’s one of our favorite features too. We’re grateful for your appreciation and hope to welcome your family back again soon!

Thank you for your stay at VillaRosa-Luquillo! We are glad you enjoyed the house and the mangos!

Thank you so much for the kind words! We're thrilled you enjoyed the space and location—it’s always a joy to host such a fun group.

Thank you for your stay at VillaRosa-Luquillo! Our practice is to work with our guests and solve any issues before they become a problem. We were able to do this because you communicated with us. We appreciate it and hope to host you again soon.

Thank you for your stay at VillaRosa-Luquillo! We are glad you enjoyed it. We love having the beach as our backyard, too!

Thank you so much Geneice for allowing to host your family. We know how important family vacations are so we try to make our houses places where families can get together but yet allow each member to have a little alone time. please. We look forward to having you back again and again and again.

Thank you for the lovely review! We're so glad the house worked well for your group and that you made great memories together. It’s wonderful to hear the space brought everyone together—board games and beach views sound like the perfect combo. We'd love to welcome you back to VillaRosa-Luquillo anytime!

We're so happy you enjoyed your stay. We'd love to see you again in the future!

Thank you for the kind review! We're so glad you enjoyed the beachfront location and felt welcomed by the local community. We appreciate the note about directions and will work on making arrival even smoother. Looking forward to hosting you at VillaRosa-Luquillo again!

Thank you so much for taking the time to review our property. We think we have found the perfect manager for this property. Just across the street and a guy who wants to work, YEAH!!

Thank you for the amazing review! We're so glad you enjoyed the unique setting, local flavors, and all the nearby adventures. It’s great to hear the jacuzzi and location added that extra touch of luxury and convenience. We'd love to have you back at VillaRosa-Luquillo anytime!

Isn't it wonderful to get up early and take a stroll on that deserted beach. I usually do it every day I'm there. That way I can eat, drink and be merry the rest of the day. Tomas will do whatever he can to make your stay a great one. Thank you for visiting Puerto Rico and for making our home yours.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations, and we appreciate your detailed feedback. We take all guest concerns seriously, and your comments have prompted a full review of the property and its amenities. While we strive to maintain high standards, it’s clear that several areas fell short during your visit. We sincerely apologize for the inconvenience this caused you and your family. We’re grateful for your kind words about Tato—he’s a valued member of our team and plays the key role in cleaning, maintaining the property and reporting any issues that arise. Because there was confusion in the calendar and the previous guests were allowed to have a late check-out when there was a same day check-in, Tato may not have cleaned the house as thoroughly as he should have. We’ve reviewed your feedback with him to ensure that future concerns are addressed more proactively and thoroughly. We do wish we had been made aware of these issues during your stay, as we would have done everything possible to resolve them promptly and improve your experience. Some of them could have been addressed immediately, e.g. all the chairs and cushions for the outdoor dining set are stored inside the property, except for the two head chairs, which are heavy to move. Our team is always available to assist guests, and we encourage communication so we can respond in real time. Regarding the beach toys, we don’t officially provide them as part of the home’s amenities. Any items found on-site are typically left behind by previous guests, and we’ll be sure to remove any that are no longer in usable condition. We’ve already begun resolving the other issues you mentioned. We’re also reinforcing our cleaning protocols. Thank you again for your honest review. We’re committed to making meaningful improvements and hope to have the opportunity to provide a much better experience in the future.

I am very confused by the expectations of today's guests. If it wasn't for the fact that I had just been to Luquillo, July 12 - 19 and overseen a deep cleaning I would be all over the cleaners to explain this review. For some reason everyone seems to be expecting far more then can ever be delivered for a 6 bedroom house charging the rates we do. Whereas it is true that there are times that the property will have an item broken or not working, it is not anything that would be unusual for a house that sits right on the beach. These things are constantly breaking and being repaired. most of them would nt ruin your vacation. I bought this house for the beachfront not realizing at the time that the sea would reak havac with every thing in sight. We are very particular about the cleaniness of the house and our cleaners make this their priority. However anything machanical is a challenge. ordering parts getting people to show up and do the repairs even when you get the parts is another challenge.. our efforts are always to get things repaired as soon as possible and to notify guest as if at all possible whether or not an item is not working.

Thank you for your thoughtful and honest review! We're so glad the home provided a comfortable space for your family to gather and make lasting memories. We truly appreciate your feedback about the linens and photos—it's helpful and will guide us in making improvements. We'd be honored to welcome you back to VillaRosa-Luquillo anytime!

Thank you for choosing VillaRosa Luquillo for your stay. We appreciate you letting us know of the issues you had but are disappointed to hear that the house was not cleaned up to your standard.and that minor issues were not attended to since all of the cleaning fee is paid directly to the caretaker in addition to a maintenance fee so that he can take care of minor issues or call a repair person for issues that are out of his scope. We know that beach front properties are difficult to maintain but we do our best to stay on top of the issues but believe me they are never ending. Our hope is that you have a great time at a great location. We do not supply beach chairs because unlike a hotel we are unable to keep people from leaving them on the beach and we do not have the staff needed to follow up on retrieving them. The chairs that are there are there are bought and left by other guests. Our goal is to provide a fun place for our guests to enjoy at an affordable price. We appreciate you making VillaRosa Luquillo your home away from home.

Thank you so much for your prompt review. Your sentiments was exactly what I had in mind when I renovated the house. We are also an extended family and love having the flexibility to have more than one thing going at the same time. My apologizes for the new caretaker. Glad that his inexperience did not stop you from having fun.

Thank you so much for selecting VillaRosa-Luquillo for your family vacation. Right now the best thing we can do for Puerto Rico's recovery is to have our tourist return. It has been difficult after Maria to get our customers back so we are very appreciative of those that have selected us as their vacation destination. The Island is recovering very nicely and it is still one of the most beautiful places I have seen. Add to that the incredible properties that VillaRosaVacationRentals.com has to offer, you have the icing on the cake. Come back to Puerto Rico. It is still as beautiful as it ever was.

Thank you for being a guest at VillaRosa Luquillo. We appreciate your business. I hope your vacation was enjoyable despite the issues you experienced because our goal is to make our home yours. I understand that you were not pleased when you called my daughter while she was travelling and you had poor connection issues but you did have the option of calling me. Unfortunately a property this close to the beach has constant problems due to the salt that rusts everything in site. It is Tato's job to keep on top of these repairs at the house and inform us if anything needs repairing that is beyond his scope. Please look at the house you get and the price you get it for. You could not rent a room at the nearby hotel for our nightly amount. We are for those who want a house they can be comfortable in with space to enjoy with your family. We have owned and operated this house since 2007. Tato started working for us 2021.

We depend on our property manager, Tato, to let us know of any issues at the house that need to be addressed or complaints from the guests. He is responsible for cleaning and maintaining the property and any and all problems should be brought to his attention so he can take care of it right away or let us know if it is something he cannot do. We are always available by phone or email if you have problems during your stay as well. However, if you do not let us know then we have no way of trying to remedy the issue to improve your stay. We love Puerto Rico and are there often to check on the property and make needed repairs through out the year.

We are always saddened when our guests are not happy with our property. Both the hot tub and the gate were an issue of parts and availability of service. The gate has been repaired but we are still waiting for parts for the hot tub. What we would like our guests to think about when they book this property is the following: You are paying $500/night for a 6 bedroom house that sleeps 14 people and is right on the beach. We are able to do this because we decided to prioritize what you are paying for. So we have skipped the fancy furniture that get ruined when the kids sit on them with wet bottoms. Yes we use our furniture for as long as we can so as not to increase the rental amount to you. In fact our rates have decreased from $700 to $500 per night to allow more people to enjoy this beautiful beach. No we don't have luxurious sheets but they are clean and serviceable The house is fully equipped with what you will need for your stay .Maintenance at a beachfront is constant. we will do our best to make sure that your needs are met. On the occasions that we fall short, it will be because it is not something that is in our control. We have to call in a specialist. Even though the people we work with have been with us since the house was first built, they have other customers therefore are not always able to provide service right away. Realize that you are visiting Puerto Rico, an island that is enchanting but that also comes with many challenges. Yes there are power outages, mosquitoes and difficulties with the internet & getting parts to repair . SCome with bug repellant, hot spot if internet is a must have, we have candles and flashlights) you will be very happy with this property. Rest assured that those things that we can repair if broken during your stay will be taken care of promptly. If our caretake did not clean something to your standard, please let him know & he will fix it. We want happy guests therefore you are our priority

I can understand your frustrations with your vacation. It began with your cars not being at the rental company when you got there. I wanted nothing more than for you to forget that experience & have an incredible time at the house. This is why, 1. When you called, I went online and found a car Rental Company that had mini vans available. 2. I waited with the caretaker for 4 hours to show you the house. He was a new hire and I wanted to make sure everything went well even though I had a 2 hour drive back to Arecibo. 3. I drove you to the supermarket and a restaurant because it was now dark and I did not want you to get lost. 4. I refunded your entire security deposit despite the coffee table and counter stools being written on in markers and the large gouges made in the master bedroom furniture. 5. I gave you a substantial discount on your rental. I wanted to mitigate any bad feelings of your vacation. Why would I not get the A/C & the microwave repaired if I could have during your stay? There was no cost to me. They are both new and under full warranty. After all, it is to my benefit to have these things working for my guests. I am truly sorry that these things happened and wish none of it had. But I would like to offer up a few counterpoints to your comments. 1. The first two days of your stay was a Sunday followed by a holiday eliminating 2 days. 2. I never expected you to wait for the repairman. I drove back (2hrs) to do so. We did not connect. I told you that. 3. There was no conflict in what Carlos told you and what happened. I asked him to follow up on the service call. When he tried the number I had given him, all he got was a busy signal. We found out when we finally called their Bayamon office, that they had consolidated their offices, eliminating our service center. Unlike the States, there’s no recording giving you another number, only a busy signal. 4. I told you that I did not think you broke the microwave or the A/C. How could you have? You said you guys were fine and would be out of the house most of the day anyway. In summary, I wish Carlos had had a petty cash fund to buy a countertop microwave until the hooded one was fixed and that I had caught the A/C repairman in time, but it was certainly not due to a lack of effort or desire to give you great service. I fell short of my goal. A petty cash fund has been set up and the repairs made. We hope and expect that your next visit will be totally without mishap.