• À 1/2 pâté de maisons de la plage • Maison 6 CH • Accueille grands groupes • Piscine • Ascenseur • Vues sur l'océan

Dear Ronald- We are delighted to hear that Barefoot Bliss was the perfect slice of paradise for your family beach getaway. We're so glad you loved everything from the location to the accommodation. As property manager, I appreciate you emphasizing my services, as well as how fabulous your time was here with us. Thanks so much for sharing your feedback for future guests, and we hope to see you again soon for another five-star stay at our breathtaking beach getaway -Barefoot Bliss! Sincerely, Natasja - Turtle Town Vacation Rentals

Thank you for the fantastic review! We’re so glad the home was a perfect fit for your group and that you enjoyed the space. We’d be delighted to host you again in the future!

Thank you, Ken, for sharing your 5-star experience at Barefoot Bliss. We are so glad to hear you enjoyed the spacious layout of the home, as well as the convenient location. We hope to see you again for a future visit to Smyrna Beach. Sincerely, Natasja - Turtle Town Vacation Rentals

Thanks so much, Dawn, for sharing what a wonderful time you had here with us at Barefoot Bliss. We are so happy to hear you and your family enjoyed everything about our home. It truly is a hidden treasure of a house here in NSB. It was an absolute pleasure hosting you, and we look forward to seeing you all again soon for another five star stay at our perfect beach getaway. Sincerely, Natasja - Turtle Town Vacation Rentals

Thank you, Johanna, for reviewing your stay at Barefoot Bliss! As first time renters it is so good to hear you were satisfied with this gorgeous, spacious home, and all the wonderful amenities this home has to offer. These homeowners take amazing care of their home and I am delighted to hear that you enjoyed your time. Thank you for the great review of my services as well! Sincerely, Natasja -Turtle Town Vacation Rentals

Thank you for the kind review! We’re so glad you had a wonderful stay and made special memories with your loved ones. Some spaces are kept private for owner storage, but we always aim to make the rest of the home as welcoming and accessible as possible. We appreciate the feedback and hope to welcome you back again soon!

Hi Lori, I appreciate you bringing to my attention that there were not enough bath towels available for your party, and only wish you had reached out during your stay when you discovered this issue so I could have corrected it for you. The housekeeping crew typically leaves out enough for every guest and stores the remaining under lock and key in the owners closet. We would have been more than happy to mend this situation and make sure you had more than enough, and I do apologize that neither of us caught this prior to your arrival and are only hearing about it now. I'm also sorry you did not see in the written property description that Barefoot Bliss is on the drive-portion of the beach. It is, in fact, described as such, and had you inquired with any questions in advance I am always more than happy to clarify. I'm glad to hear you had a nice time nonetheless and enjoyed your stay at Barefoot Bliss. Sincerely, Natasja - Turtle Town NSB Vacation Rentals

Thanks so much for taking the time to share what a fabulous stay you and your family experienced at Barefoot Bliss, Barb! We appreciate you sharing such a detailed depiction of our beautiful beach town and our blissful beach house. I'm so glad to hear you found the home, my management services, and your overall experience a five-star stay, and we hope to see you again soon for another fantastic getaway to Barefoot Bliss in New Smyrna Beach. Sincerely, Natasja - Turtle Town NSB Vacation Rentals

Thank you, Carolanne, for sharing your five-star feedback for future visitors to Barefoot Bliss! We are delighted to hear that you loved everything from the convenient location to the spacious and well stocked home interior as well as the cozy beds for every member in your family party to enjoy. As property manager, I thank you for highlighting my services as well. It was a pleasure hosting you, and we hope to see you all again soon for another fantastic, five-star stay at our beautiful beach getaway - Barefoot Bliss. Sincerely, Natasja - Turtle Town NSB Vacation Rentals

Dear Erin, I just wanted to reiterate- as I did during your stay- how very sorry I am that the AC went out during the time that you spent at Barefoot Bliss. That being said, as the owner of the property management company, Turtle Town Vacation Rentals, it is my responsibility to mediate between the guest, and the homeowner. I have no control over how the homeowner chooses to compensate a guest when there has been an issue during their stay. The best that I can do is convey the situation, make recommendations, and from there, the homeowner makes the decision at their discretion. Regardless, I understand your frustration, but I do not feel it is right for you to exaggerate the truth on the matter. You did not go without AC for 4 days; it was 2 at best. You did not contact me regarding the air conditioning trouble until your second day- Monday late evening way after hours, I believe 9:15 pm. I still proceeded to call several different air-conditioning companies who market themselves as 24 hours, none of which were available to come out that night. I am at the mercy of their availability. You hadn’t told me about the issue the first day, so by the morning of the third day, Tuesday morning, we had somebody scheduled. Unfortunately, you reported that the ac started working fine early Tuesday morning, at 4:30 am, and that you would keep an eye on it and let me know if anything changed. Therefore, we canceled the scheduled technician. I assumed everything was fine until you contacted me, again after normal business hours, late Tuesday night at approximately, 5:35 pm, to inform me that the AC stopped working again. I proceeded to call all the companies we normally deal with, as well as the advertised 24/7 companies, but again no one would come out until the following day, Wednesday. Again, I know how terrible another night with no AC must have been. But we can only react as quickly as when we hear there is an issue. We are not an AC company. We are at the mercy of their availability. The homeowners decided that you would not be compensated unless you rebooked, because they felt like we handled everything in a timely manner. Regarding you purchasing $200 worth of fans the second night; That is a misleading statement. We talked the day after you purchased those fans and I told you that my company, Turtle Town Vacation Rentals, would purchase those fans from you, so that you did not have an out-of-pocket expense for something that was also out of your control. It’s disheartening to see that you leave this part out of your story. My company fully refunded you the $200 for those the day you checked out, after we discussed it and I was under the impression you were leaving them. Unfortunately for me, upon your departure, we could not find the fans anywhere. I guess that was my misunderstanding, thinking you would leave the fans, as I purchased them from you. I hope you realize; I own and operate a small business. We do not take a large percentage for bookings, so this was a major pay cut to myself. I take my job very seriously; I try very hard to make sure every guest has a positive experience. I am sorry this happened during your stay, but again I can only remedy the situation upon hearing about it. And then I am at the mercy of the repair company, as are the homeowners. Also, I would like to point out that in the rental agreement you signed to rent this property, it clearly states the following; “Management cannot guarantee performance and operation of amenities or appliances including but not limited to TVs, AC/heating units, fireplaces, ice-makers, pools and spas, etc. NO COMPENSATION OR REFUNDS WILL BE GIVEN FOR MECHANICAL & APPLIANCE FAILURES OR MALFUNCTIONS.” Therefore, No compensation should be expected by a guest if this occurs during their stay. Since we handled everything in a timely manner, as best we could with the information we were given, the homeowner decided to offer the free night with another booking. If this property were run down, and not well maintained, I could see that you have a valid argument for some kind of compensation. However, that is not the case. These homeowners take great care in the maintenance of their home. I completely understand that your stay was dissatisfactory and I do apologize on behalf of Turtle Town, however we did the best that we could to mend the situation with the resources that we have. I do not feel as though it has given my company a bad name, and I do apologize that it was your takeaway. We manage multiple homes in the area and we pride ourselves on our customer service and satisfaction to the best of our ability. Again, what each individual homeowner decides to do, is at their discretion and not ours. I wish that you had not reflected so poorly on all the attention and efforts and compensation my company provided personally for you. Sincerely, Natasja - Turtle Town Vacation Rentals