Via Celere 2390 Penthouse with seaviews

Thank you very much for sharing your experience and for highlighting the positive aspects of your stay. We sincerely appreciate your comments, as they help us continue to improve our service. Regarding the collection and return of the keys, we completely understand that this may be less convenient than having someone personally meet you at the property. However, as we currently manage around 200 properties, it is unfortunately not possible for us to provide a personalised key handover at each individual property. This procedure, along with the relevant instructions, is clearly stated both in the property listing and in the documentation sent to guests after making a reservation. We are sorry that this information was not taken into consideration before your arrival, as being aware of the procedure in advance would have helped avoid any inconvenience and the additional taxi costs you mentioned. With regard to the location, we are also surprised that it came as an unexpected issue, as the exact location of the property and its distances from restaurants, Sabinillas and La Duquesa can be easily checked before making a reservation using the maps and online tools available today. Nevertheless, we appreciate you sharing your perspective and will certainly take your comments into consideration. Finally, we are sorry that the mattresses were not to your liking. Until now, we had never received any negative comments regarding the firmness of the beds. We fully understand, however, that this is a very personal matter: some people prefer softer mattresses, while others sleep more comfortably on firmer ones. Regarding the thickness mentioned, we feel that describing the mattress as being only 10 cm thick may be somewhat exaggerated, but we nevertheless appreciate your feedback. Thank you once again for taking the time to share your comments. We hope that, despite these points, you were able to enjoy your stay.

Dear Thank you for your recent review. We were delighted to read that you enjoyed our beautiful apartment. . In relation to the sun shade, I will contact the department in question to be able to give a solution. We are looking forward to welcome you again. Best regards

Bonjour Un grand merci pour votre merveilleux témoignage ! Nous sommes ravis d’apprendre que votre séjour d’une semaine à Casares a été si agréable. Votre satisfaction, en particulier concernant l’appartement, la vue sur la mer, la piscine et le jardin, nous fait vraiment plaisir. C’est toujours une joie de savoir que nos hôtes, et surtout les enfants, ont passé un moment mémorable. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt dans notre propriété. Merci pour votre confiance ! Cordialement, Zapholiday

Vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, dass Ihnen die Geräumigkeit, der gepflegte Zustand sowie die Ausstattung der Wohnung so gut gefallen haben. Es ist uns besonders wichtig, dass unsere Gäste alles Notwendige in guter Qualität und ausreichender Menge vorfinden. Auch schön zu hören, dass Sie den Parkplatz direkt vor der Tür als praktisch empfunden haben. Es war uns eine große Freude, Sie als Gast zu haben, und wir hoffen, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Zapholiday

Muchas gracias por su amable comentario. Nos alegra saber que la vivienda y el servicio fueron de su agrado, y esperamos sinceramente que haya disfrutado de su estancia. Será un placer volver a recibirle en el futuro.