Great space in unit. Clean and nicely appointed. Disappointed that hot tub did not work first two days or our stay They fixed it on day 3 and allowed us to use a different hot tub but was less convienent location Lovely area. Host was very on top of communication from get go
Thank you for your feedback! We’re glad you enjoyed the clean, spacious condo and our communication throughout your stay. We apologize for the initial hot tub issue and appreciate your patience while we worked to get it resolved. We hope to welcome you back to Snowmass for another stay!
Thank you for the kind words. We’re so happy to hear our team made your stay a great one and truly appreciate you taking the time to share your experience. We hope to welcome you back again soon.
Great location! Went for conference at Viewline, excellent proximity. 30 yards to slopes for ski in/ski out. Parking on site with ski storage. Shops and excellent restaurants within one block. Would definitely stay again!
Thanks Misty. The beds are replaced when needed during the off-seasons, so I'll be sure to bring this feedback to the owner. Glad you enjoyed your stay!
My party and I really enjoyed our stay and everything the condo had to offer. The snow storm prevented some places from being open, but the property had plenty for us to do and enjoy our time just the same.
This was a perfect location and place for our family to stay in Snowmass. We loved the location close to the mall area. The unit had a great layout. It very easy to communicate with the owner as well as the Laurelwood manager - both responding so quickly! Thanks for making our family ski vacation a success!!
We had a great stay at the condo. The unit was a 1 minute walk to the slope & came nicely appointed. It was clean & comfortable. Having the front desk to ask questions & help to arrange taxi pickups was really helpful & they were attentive & accommodating. We hope to return next year!
Thanks for this review, Linda! We're glad you had a great trip to Snowmass and enjoyed the location and the amenities of the condo :) Hope to see you again soon!
We came in for a wedding celebration in Aspen. The condo was perfect! Not too far from aspen and perfect price point. Beds were comfortable. Bathroom in each room. Kitchen well stocked. Loved the view.
Everything was excellent except for the maintenance management company. We had a toilet that wasnt working for almost 2 of the 3 days we were there. No follow up for the first day of the issue.
We're glad to hear you enjoyed your stay overall, but we sincerely apologize for the delay in addressing the maintenance issue. Your feedback has been shared with our team to see what went wrong and ensure better follow-up in the future. We hope to welcome you back for a future stay next time.
Loved the location and easy access to the ski slopes. The condo was spacious and clean. Lots of room for our family of 5. My kids loved the high balconies for playing but I would not suggest this for families who may have risk taking kids (ie like to jump off high places) nor would o recommend the balconies for sleeping (though there are mattresses). Overall we loved our stay and really enjoyed the condo. The kitchen had everything needed to cook at home, though I bring my own chefs knife! We’d definitely come back! And loved the hot tub too—lots of room for many groups at the same time. Thanks for the great stay.
Thank you Lydia for taking the time to review! When you mention the balconies, I think you're referring to the lofts in the upstairs bedrooms. Those areas are not considered as bedding and they are mostly just used when the owner visits. We're so glad to hear you had a great stay. Hope to see you again!
We booked this condo as 2 days before arrival as this was a last minute trip and there was very limited options available that were ski in ski out. The property is as described and the condo was nice. It's a bit outdated and could use some updates and new furniture but most importantly it was clean, and served its purpose. I would recommend the owners provide some sort of boot / glove dryers as it would really be useful. Most places we stay in this price point include that.The ski access is great, only a short 20' walk off the elevator. The shared hot tub is large and easy access. The issue we had which would prevent us to return had to do with the on site property manager. They were horribly rude and less than accommodating to small requests. Our flight was delayed out of Aspen due to weather, so we had a delayed departure. We requested a late check out, which was denied. We then removed all of our luggage and ski gear, and placed in in the outdoor garage ski locker until our driver picked us up around 12pm. After a brief and hostile interaction with the property manager where they told us we were not allowed to do that, we retuned immediately to find our luggage was throw out of the locker and placed outside in public access. This included a bag which contained a bottle of wine, which broke due to them mishandling our luggage, and dumped over my wifes purse, luggage, and other belongings. The purse is ruined along with stains on some of our other belongings.
We appreciate your feedback and the opportunity to make things right. Jami was glad to connect with you and resolve this directly. We sincerely apologize for the experience and want to assure you that this was an isolated incident that will not happen again. Our team is committed to providing a welcoming and accommodating stay for all guests. Thank you for giving us the chance to address your concerns.