2/10 Horrible
Sarah D.
28 févr. 2024
Les points forts : Propreté et emplacement
Les points faibles : Arrivée, communication, exactitude de l’annonce
False Advertising
From the moment we arrived it was nothing but trouble , I have never wrote a review about a place until now! First off we arrived at 11:30 pm on your check in day , late flight…. We arrive and the guard at the gate said I was not on the list to be check in and gave me an after hours number to call, I proceeded to call 3 times which took over 45 mins to fix the problem which they said was their fault for not adding my name to the list in a timely manner, therefore we didn’t technically check in until the day after , so I requested a refund for the first night , no one returned my call, the next day we wake up and find out the pool isn’t heated nor the jazzuzi as advertised , you actually have to pay for pool heat so we did and the whole week there the northern got warm!! We called made several complaints nothing fixed! The bbq grill was broken and falling apart , we were finally brought a new one the last day of our stay , the tvs didn’t work due to the internet being horrible , no batteries in any remotes , karaoke machine broken along with microphones , broken pictures on walls, holes in the walls , cockroaches in the bathrooms, no trash bags, dish soap paper towels or toilet paper. I mean the list goes on, we all still enjoyed the Florida weather and the attractions , but for the price I paid this was not what I expected whatsoever and not even one attempt to make it right by management has been made , I feel a refund should definitely be given!!!
Sarah D.
Séjour de 6 nuits en février 2024
