Lever de soleil sur l’océan depuis le lit • Maison 5CH en forêt tropicale • Cascades & vignobles à proximité

Thank you for your feedback, Dear Mansher and we are very sorry that's how you've felt despite our best efforts. We take the comfort of the guests and hygiene of our environment very seriously, which is why we have had a proud history of 10/10 reviews at Mada Nature. Our property is a large property inside a beautiful rainforest environment, which we meticulously clean before every arrival. We sincerely apologize that this specific single window track section was missed during your check-in clean. The fact that in a 3 story property that was the only outstanding issue is a testimony to the type of job our cleaning team does as is obvious in other guest reviews as well. Also, all cleaning supplies were under the kitchen sink it’s no different to other places that our cleaner cleans for, and you could have access. While cobwebs can reappear incredibly fast in this environment at QLD, we completely acknowledge this oversight and appreciate the feedback, as it helps us ensure our cleaning team covers every hidden corner. When you messaged us about the master bed frame issue which was the first time it was brought to our attention (as almost all the furniture are brand new & high quality), we attended to address it and offered to send a person to fix it. But, you preferred for the fix to be left till after your check-out and that has already been fixed. To ensure you still enjoyed your stay, we also proactively issued you a generous $500 refund for the discomfort that you did not seem to acknowledge. We also tried reaching out to you multiple times during and after your 7-night stay to ensure your comfort, but unfortunately received no reply to our messages or apologies. Thanks and we wish you all the best in your future travels! :)