Lands End 1619 - Captiva

Thank you for your fantastic feedback on the condo itself! We are delighted you found the place gorgeous and loved the excellent views and the balconies—they are truly perfect for enjoying a morning cup of coffee. We sincerely regret that the resort amenity restrictions negatively impacted your stay. We understand your frustration, and we want to clarify that all private, non-resort rentals at this location, including ours, operate under a strict agreement with the resort which prohibits access to most resort-exclusive services, such as the pools, trolley, on-site dining credit system, and preferred golf cart parking. This necessary restriction is fully disclosed in our listing details and pre-arrival communications. While we cannot offer the full resort package, our guests benefit from the privacy, space, and spectacular views of a private residence, along with access to the association's private pool, BBQ grills, and tennis court. We apologize for any confusion regarding what is included, and we hope that the beauty and comfort of the home still provided a memorable vacation. Thank you for choosing to stay with us.

Thank you so much for your kind words! We're thrilled to hear you enjoyed the beautiful sunsets and found the property to be well-appointed. We sincerely apologize for the confusion regarding the booking process. We understand how important it is to have all the necessary information, and we're sorry that you didn't receive our welcome email in a timely manner. We will be working with Vrbo to make it clearer that guests will receive important communications directly from us at Dream Vacations after their booking is confirmed. We truly appreciate your feedback as it helps us improve the guest experience. We hope to have the opportunity to welcome you back again soon.