GRANDE CHALET À PORT FRANKS, SPA. ANIMAUX ACCEPTÉS !

Exceptional guests. Thanks for staying!

We’re sorry to hear that this stay didn’t go as planned and that there was discomfort. However we would like to clarify a few points you mentioned in your message: • Bees: Our property has extensive gardens that naturally attract pollinators, but there are no active hives or nests. No other guests this season have reported a bee problem. If concerns had been raised during the stay, we have a cottage next door and, if not there, we can usually be at the property within 30–40 minutes to help. Since this was never mentioned at check-in or while the property was occupied, we only became aware of these concerns after checkout. • Firewood: We do not supply firewood for guests, and we have never provided or removed pressure-treated wood. It’s possible that a prior guest brought their own and left some behind. • Wooden Box: The box near the BBQ was decorative and intact prior to the stay. It seems contradictory to describe it as “not functional” but still use it in a way that caused it to break. Regardless, we were never notified during or after the stay, and a simple heads-up would have been appreciated. • Garbage Bin: The outside garbage bin was not closed properly, which allowed animals to get in and create a mess. This required extra cleanup after departure. We always take guest safety and comfort seriously, and we encourage guests to reach out immediately with any concerns so they can be resolved quickly. Unfortunately, none of these issues were raised until after we contacted the guest regarding the garbage cleanup and the broken box. We just wanted to make sure these clarifications are on record so the situation is accurately understood.