We arrived late- close to midnight. The host, Min, had given us entry instructions 2 days prior, which is wonderful. However, the lock code didn't work. We tried it multiple times, different combinations, etc. The house is somehow adjoined to another on the property but with a separate entrance. We weren't sure if the owners occupied that other structure and given the time of night, we ended up having to repack the car and find a hotel for the evening. Min called me promptly first thing in the morning so we went back to the house to find all the doors open welcomingly and a refund for that first missed night in process.The home is very clean, comfy beds, and very private in a safe neighborhood. All inquiries were answered immediately, except the one I made at midnight but I can't fault him for that. They also granted us extended check out time if needed as we were in town for a celebration of life event and wanted to enjoy a later breakfast together.Would definitely stay again!