New 4.5 BR Modern Home @Clyde

Hi Robert, Thank you for your feedback. I’d like to clarify that the house was accurately advertised, and we stand by the details provided. Evergreen Estate is regarded as one of the most sought-after communities in South Eastern Melbourne. While you may have found it crowded or compact, many would strongly disagree, as it's a matter of personal perspective. Regarding the BBQ – it was never listed as part of the amenities. The under-bench oven is brand new and standard in functionality. I shared the digital manual with you and even provided a helpful YouTube link when you mentioned difficulties using it. I genuinely tried to assist in every way possible. All the utensils in the home are brand new, just like the rest of the property. Had there been any concerns, I would have appreciated hearing from you—I do regularly check in with guests to make sure everything is going smoothly, but I didn’t receive any response from you during your stay. On the topic of rubbish bins, it’s clearly stated in the listing that we ask guests to kindly move them to the nature strip on collection day. It’s a short 5-metre walk, which takes no more than 20 seconds. While I understand it might not be ideal for everyone, sending a team just for this would significantly increase the cost of stay. Our goal has always been to offer quality accommodation at an affordable price, which is only possible when we all contribute in small ways. We are continuously working to improve—central air conditioning is already being installed soon to further enhance guest comfort. Thanks again for staying with us, and I hope we have the opportunity to host you again in the future. Warm regards, Maha