6/10 Satisfaisant
John-Christy D.
24 juin 2022
Les points forts : Arrivée, communication, emplacement et exactitude de l’annonce
Mixed Bag
First, I can't say enough good things about the property manager. When the fridge wasn't working, he had a new one ordered and delivered asap. The road was washed out due to rain and repaired relatively quickly. He truly seems to care about the experience of the people staying. The house is in a good location to explore Yellowstone (when it isn't closed due to flooding) and a reasonable day trip to Grand Teton National Park. The house was in good repair and clean (except for the kitchen). However, there were some things that were a big deal to us that need to be addressed.
1) The kitchen was dirty. Nearly every plate, cup, piece of silverware, etc. needed to be washed before we could use it. The stove had a dirty pan left inside. The dishwasher had been started before we arrived, but had dirty dishes and standing water in it. Even upon rerunning the dishwasher, the dishes still came out dirty (presumably because the filter is clogged). The Keurig had a used K-cup (not a huge deal) and said it needed to be descaled when we turned it on the first time (lack of maintenance?). Cabinets and stove had drips and splatters down the front. Since our family has multiple food allergies, a clean kitchen is essential, so having to prewash dishes before even cooking was not ideal. Additionally, this is the only rental we've ever used that didn't have a cookie sheet or larger pan with a lid that fits (to boil water for pasta). Even once the pasta was cooked, the colander was a joke (only holding one serving of pasta). Lastly, the can opener was so flimsy that we ended up using my husband's pocket knife to bend the lid halfway after we couldn't get the lid off with the can opener.
2) The temperature. We stayed during early summer, so the temperature went from freezing to the mid-eighties. THE RENTAL HAS NO THERMOSTAT! We opened windows, which worked for the cooler nights, but even with added fans (that the owner was kind enough to supply), we struggled to sleep at night because of the warmth. I understand no air conditioning, but no way to turn down the heat didn't work for us.
3) Supplies. While having far less impact than the other items, the unit didn't come with some things typically found in other rentals we've stayed in. For example, there was one garbage bag (for a week-long rental?) and one usage of dishwasher detergent.
Again, we are kind of torn as to how to rate this since the manager was very good, but a few things could use improvement.
John-Christy D.
Séjour de 6 nuits en juin 2022
