2/10 Horrible
Kandice F.
7 mars 2022
Les points forts : Propreté et communication
Les points faibles : Arrivée, emplacement, exactitude de l’annonce
Mt husband and I stayed here for our 10 year anniversary and our experience was terrible.
My husband and I rented this property for our 10 year anniversary. We visit this area every couple of years and this is where we got married. We have never in 11 years experienced a stay like we did at this property.
While driving up to this property the driveway was falling apart and had pot wholes all at the bottom with chunks of asphalt covering the driveway it's horrible on a car. Half the lights coming up the driveway were falling over and wasnt working. When we walked into the property the cabin was warm so we cut the AC on and the unit only blew heat out. Even if you cut the unit off it still blew heat out the vents. We had to leave all the windows in the cabin open our whole entire stay to even get the thermostat to read 80 degrees, the last dsy of our stay it never even got below 84 degrees in the cabin. The hot tub didn't work properly, blinds in bedroom was falling from window, scorpions in the bedrooms, screen on back porch door was broken.
We called the property management 5 minutes after walking into the door to tell them the issues and asked if they had another cabin available we was told that this didnt effect being able ro stay in a cabin for vacation that they would transfer us anywhere else. We called every day of our stay and they said each time that maintenance was coming out to address the issues. Noone did anything until our last night and when we came back in the cabin from town they had put two shop fans in the living room floor to try and cool the place off instead of fixing the unit. The temp still never got below 84 degrees.
Worste experience so far on a vacation to pigeon forge for the price you pay.
Kandice F.
Séjour de 3 nuits en mars 2022
