Rénové 4 bd, 2 ba Idéalement situé, à quelques minutes du centre-ville, JBC, aéroport <br>

All complimentary or free items such as dishwasher pods, or trash bags are only to get you started and not provided for entire stay. We received one message from Rachel during her entire stay which stated that water was dripping from the ceiling. I called the guest IMMEDIATELY, and got no answer and sent message to please call me ASAP no response. I went over to the house when I got off work. We close at 7pm and after closing up was out of there by 8pm. There’s a 15 mins drive to the house so it was sometime after 8pm. I have a doorbell camera which is allowed and disclosed in my listing. The guest showed up with a 15 passenger van with more people than she booked for hence her issue with the camera. The water was leaking because we had a brand new a/c unit installed the day prior to guest arrival and a line leading to the outside of house was loose and hence the leak. I did what I could to stem the leak and had the a/c company come back the following morning and fix the problem. Which I was and had to be in contact with guest to coordinate. The thing about house not FEELING clean is beyond my comprehension as house is professionally cleaned every couple of days with consistent upkeep. Understand that sometimes things happen that’s beyond our control but we will do whatever we can to take care of our guests.