Beachside Villas 411

Hi Shanell, thanks for staying with us at this property and for providing this feedback. We are so happy to hear that the property met your expectations. It is always our aim for our guests to have a lovely experience with us! We do hope we can welcome you again soon for an even better vacation experience we know we can provide. Regards, Benchmark Management

Thanks for staying with us at this property and for providing us with this review. Your feedback is greatly appreciated. We are delighted to hear that this condo met your expectations as we truly do our best to maintain them. We do hope we can welcome you again soon for another lovely vacation experience. Regards Benchmark Management

Sarah, Thank you for so much for leaving a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was a pleasure to host you and we look forward to hosting you again soon

Thank you for staying with us, Kelly! We appreciate you taking the time to let us know that you enjoyed your stay at Beachside Villas 411. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Thank you for staying with us, Juliee! We appreciate you taking the time to let us know that you enjoyed your stay at Beachside Villas 411. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Thank you for sharing your feedback. We are glad to hear you enjoyed the unit itself. We understand your concerns about the beach access and the limited space available for guests. While the access point and beach capacity are managed by the property association, we recognize how this can impact your experience. We appreciate your honesty and will share your comments with the appropriate parties to help improve future guest experiences. Thank you again for staying with us. Regards, Benchmark Management

Thank you so much for you review! We will pass this information along. We do apologize for that. We hope you will come back and enjoy many more summers with us!

Thank you for your wonderful review, Cynthia! We are thrilled to hear that the condo was a perfect fit for your family and that you enjoyed the grill and well-equipped kitchen. It is great to know you made good use of the pools and appreciated the convenient beach access and golf cart service. We will be sure to pass along your kind words to Charlotte and Pete! We look forward to welcoming you back again in the future! Regards, Benchmark Management

Hi there, thanks for staying with us at Beachside Villas. We are happy to hear that you found the condo nice as we truly do our best to maintain these properties! We thank you for your comments regarding the bedding. We are so sorry to hear that it was not comfortable for you. Finding the perfect mattress for a vacation rental can be tough because everyone has different preferences. Please know that guest satisfaction means a lot to us, and your feedback will help us improve the quality of service provided to all our valued guests. We are committed to delivering the exceptional stay we know we can. We hope to see you again soon! Regards, Benchmark Management

Thank you for your feedback! We're glad to hear that you had a perfect experience with us. We apologize for the inconvenience of having only one small pan available. Your comment will be taken into consideration, and we'll make sure to provide additional pans for your future visits. We hope to welcome you back soon!

Hi Rachel! Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your stay did not meet your expectations. Regarding the dishwasher, our records show the issue was reported about halfway through your stay. As soon as we were notified, we arranged for service and provided compensation for the inconvenience. We understand how disruptive appliance issues can be, especially during a longer visit, and we appreciate your patience while the repair was being addressed. The pool heater and some exterior maintenance in the complex are managed by the HOA, and while these items are outside of our direct control, we do communicate guest feedback to them when concerns arise. We also apologize if the exterior work around the patio occurred without clear notice, as that can certainly feel intrusive. We appreciate you mentioning the beauty of the beach. To clarify for future guests, the public beach access for this complex is within walking distance, though exact walking times can vary depending on pace and the route taken. Guest feedback is important to us and helps us improve communication and the overall experience. We wish you and your family the very best in your future travels. Sincerely, Benchmark Management

Hi Rebekah! Thank you for taking the time to share your feedback with us. We're thrilled to hear that overall, you had a great experience during your stay. We apologize for the inconvenience of the delayed check-in due to cleaning, but we're glad to hear that our team communicated well and took steps to remedy the situation with a delayed check-out. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother experience in the future. Thank you for choosing to stay with us! Sincerely, Benchmark Management

Hi Lacy, Thank you for sharing your feedback. We were happy to have you and are so grateful for your response. It is true the beach area right in front of building 6 has changed and it is limited space. There is a new location about a 3 minute walk down San Roy Rd. Right where Eastern Lake and the beach meet. There is more room at this location, and also the trolley to take you back and forth. We hope that helps with the beach in this location. We work hard each and every day to bring ours guests the best vacation experience. We can’t wait to see you again. Sincerely, Benchmark Managemen

Amanda, Thank you for reviewing your stay. We value your feedback and apologize that you found our messages too much, as we take pride in following up with our guests and ensuring that we provide quality and precise information about our properties and their location. Also, we will check out your reports on the mildew scent in the primary bedroom. Overall, we are grateful to have had the opportunity to host you in this bright, fun, and relaxing beach retreat. We anticipate your next visit! Sincerely, Benchmark Management

Bethani, We are sorry to hear you did not enjoy your recent stay at our property. We strive to provide the best for our guests and are saddened to hear you experienced some problems while on your trip. We truly apologize for the issues with the smoke alarms, but we want to assure you that we did break code. Since we were unable to resolve the issue with the current smoke alarms at the property, we uninstalled them and instead put a battery-powered smoke alarm on top of the fridge. We are glad to report we have reinstalled the smoke alarms and haven't had any issues since! We will certainly pass along your comment regarding the cleanliness and overall state of the property to the proper parties to ensure future guest satisfaction. We hope you choose to stay with us again at Benchmark Management, we would love the opportunity to provide you with a five-star vacation. Sincerely, Benchmark Management.

Hey Christina, Thank you for taking the time to leave this review! We are so happy to know that you have enjoyed your stay at Beachside Villas 411! Your feedback regarding the complex is appreciated, as it helps guests get an idea of the area before booking. We do apologize that during your stay, the group above was a bit more active than usual. It's always a fantastic thing to hear that folks think the unit is well maintained, comfortable, and convenient! See you again soon, Benchmark Management

Thanks for staying with us at this property and for providing this feedback. We truly appreciate this review. Thanks for your psotive cleaning remarks as we truly do our best to prepare the property for each guest arrival. On the other hand, we do apologize for the inconvenience experienced with the AC. We have reached out to the proper parties and relevant third party company to have this issue addressed. We do understand how inconvenient this was for you and that is why we offered compensation, we see that you are not pleased with the amount; please note however that this was decided upon after careful review of the entire stay. Had there been additonal issues that we were not bale to rectify during the stay we would have been more than happy to refund more.We want to thank you again for choosing to stay with us. Please note that the team is actively working to ensure this issue will not be present for future stays. We do hope we will get the chance to welcome you again for a much more favorable experience. Regards Benchmark Management

Thank you for staying with us, Kelly! We appreciate you taking the time to let us know that you enjoyed your stay at Beachside Villas 411. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Hannah, We thank you for staying with us and taking the time to review your stay. We apologize that we let you down in areas of cleanliness and that you were let down by the unit you chose, we always do our best to provide guests with a clean, inviting unit to check into for their vacation. We are always here to help and can be reached by phone, text, email, and chat when issues arise such as the pool code not working; we want you to be able to use all amenities you chose this property for! The cracks in the sink have since been repaired by filling and we have shared your report about the washing machine and sliding door with our property manager to inspect. The interior has since been rearranged and the kitchen table has been replaced! We hope we are able to welcome you back in the future to provide you with a complete 5-star beach vacation. Sincerely, Benchmark Management

Jamie, We are sorry to hear that you were disappointed with the condo. We are thankful for the feedback as it helps us improve our properties. We’ve already passed along your comments to the owners and are working diligently to make updates. We truly appreciate your feedback and hope that you will give us another chance to provide you with a great beach vacation. Sincerely, Benchmark Management

Thanks for your review. We hope to see you back at the Beach soon!