I would like to thank this guest for posting a review, however due to the negativity of a lot of it I would have much appreciated an email with issues that I could have resolved without positing this.
I sent an email to this guest with my concerns and asking for more specifics regarding furniture, linens, kitchen equipment and decor. She did respond and I will include some of her responses at the end of my response.
We are very responsive owners and I consider my guests as my eyes with regards to things that may be issues, cleanliness etc. We have rented this house to thousands of guests, none of whom have been this negative. As she said clean is subjective, we followed theses guests 2 weeks later and the kitchen brush that was there looked fine to me unless she threw the one away, the soap dispensers are not mixed with water, a white soap and then a clear antibacterial soap were mixed. There was something under the plungers of the soap dispensers but they were easily cleaned and i did purchase additional ones for future. I do provide a lot of spices and condiments for guests I did not realize that there is an expiration date. My thought at this point would be to discontinue providing any of these items and guests will have to bring their own but I am not ready to do that based on this guests comments. The accumulated papers and clutter, I don't know, these guests may prefer minimal decor but that is not me or this house.
I had purchased new furniture 2 months ago but had to wait for a donation center to pick up the current furniture so the new could be delivered. I have also purchased new towels and linens which I do every other year. I posted new photos of the house.
Some comments from the guest...., First let me apologize for just leaving a borderline negative review like that. I realize now after thinking it through I should have just emailed you directly . for that, I'm sorry. Your house is really lovely! It was unfortunate for us as we had my parents with us and I think they took more issue with some of the issues than we would have without them there with us.
I caught my mom trying to scrape food from the joint lines in the dining table. (she actually removed wood and stain by doing this so we are repairing the table and have ordered a clear piece of plexiglass for easier cleaning." She says this was the strangest thing because my husband and I loved your home. We would buy your house in a second!"
Kathy Stafford, owner
