Rented this March 2, paid in full including a pet deposit. Next update was June 16, when given a very detailed set of rules and assigned unit 3 with description etc. Drove from PA to Greenville, came off the road, but Mgr contacted us at 12:02 PM immediately braking the contract by saying unit wasn't ready because she had received a frantic call from the house cleaner that she found a disaster, so they couldn't meet 3PM check in time, and hopefully it would be ready by 4PM. Thankfully we came to visit our Daughter, otherwise we would have been sitting in a parking lot somewhere. Mgr reached back out at 4:10PM stating we were to be in unit 1 and gave instructions on how to get to unit 1; my wife said we were told and given instructions for unit 3. All along everything we had received was info and instructions detailed on unit 3 and the Mgr said that it was now a software error of some kind which was contrary to the first excuse, and she had to do an unvestigation as to how that happened. Got to the unit about 4:30 PM and was immediately greeted by an upset young man asking if we were there to see his apartment, because he had been told to get out by 5. Original unit 3 was to have shared laundry facilities with unit 4. Found no laundry facilities with unit 1 and no info on how to use or access any as all doors were coded to your phone only. Sunday AM My wife turned the water on in the bathroom sink and immediately felt water spraying out underneath, which she reported immediately by messaging the Mgr Dawn, maintenance didn't come to fix it until Wednesday, and he soaked the bathroom rugs too. There was no cable, and only bare minimal supplies. By Thursday the toilet would only flush when it wanted to, seemed like the water was restricted to only flush once every so many hours. I killed and photographed a roach almost the size of my thumb as well in the livingroom. Rules included quiet time starting at 10:30 PM til 8 AM. Thursday, a large man checked into unit above us, and for our remaining nights it sounded like he was running a marathon across the floor all night. Waking us with his stomping repeatedly. The unit was nice and in a good location, but poorly managed, poorly maintained, and a general dissapointment. Would not recommend. We really feel that after all the inconveniences we had to go through we should be given some kind of a refund, as this seemed like college housing and not something for travelers. Kept video of check out.
