We arrived at 4:00 only to be told our room was not ready, but once it was, they would give us a call. We were not called until 5:30 some 90 minutes after check in hour. There was another couple who like us were also delayed. Everything else was great, just hope you can address the root cause of delayed check in. There were no apologies, seems like it is a normal occurrence. Keep in mind the staff was very good during our stay, very courteous.