by Tim M -Penthouse # 2000 - 2 piscines privées, 1 chauffée, climatisation, tout verre, incroyable!

It was great to be of service to you guys again David! We appreciate you reaching out. Abdiel enjoys you guys a lot. See you next time! Tim and team

Thank you for reaching out Bryan. It was such a pleasure to be of service to you! We all enjoyed your wit and humor as well, very refreshing! Very Best! Tim, Megan, Abdiel and Paola.

Thank you, kindly Linda, for reaching out to others to give your feedback. At the time of this review, the resort next door was being worked on. Sorry to hear it was loud at the time. It was a pleasure to be of service to you and your husband. Best regards, Tim Miller

Thank you for taking the time to reach out to others Mario. I will have a listen regarding the sound you speak of. I have stayed in #2000 several times and the AC is quiet. For those that don't know, we are tied into the resort AC system. There are several points of fresh AC entry into the unit. You control each one with a thermostat. It's quiet, I have never had an issue with sound. But I look into any and all feedback. And if there is any noise beyond the sound of moving air, I will surely have a technician in to take care of it. Regarding tlc, I wish you could have been specific for anything you thought was less than perfect. We keep #2000 consistently updated. For example, all of the wood shelves, cabinets and trim in #2000 was refinished few months ago. And at that same time, every wood door with the fabric inserts was replaced. I wish you and your family the best. If there was ever anything not to your liking, we would have been happy to quickly respond during your stay. Best regards, Tim Miller

Thanks for sharing your experience, Gitty. It was a pleasure to be of service to you and your friends. I'm glad you found Abdiel so helpful. We appreciate you taking the time to give your feedback. I'm sure Abdiel will be happy to hear when you come to visit us again, he enjoyed being of service to you guys. Best regards, Tim

When I saw our guests email I called him to apologize to him personally about the trouble. This is not normal as our guests suggests in this email. I encourage viewers to take a look at the many reviews we have praising Abdiel as manager and giving honest testimony regarding the condo itself. The photos shown are what you can expect to see when you arrive to Penthouse #2000. Kind regards, Tim Miller

Thank you Michael for sharing. I'm sorry you had a bad experience with the bed. As I had mentioned at the time, the bed was almost brand new when you stayed with us. A mattress topper does can make the bed feel a lot softer for people that prefer a softer feel. I know everyone is different, but you guys were the only ones that complained to me about the bed. When making a purchase, I always go with medium firmness, and middle to upper end for mattress quality and price. Regarding the unit feeling smaller, I show the square footage in addition to the many photos. Kind regards, Tim Miller

Thanks Guys! I love that you appreciated our service so much. We work really hard at it, so thanks for that. I'm glad you enjoyed the penthouse too, and especially the views. And also great to hear that you took advantage of the in home cooking. Yes, Navios is amazing, and it's right across the street. Glad that you appreciated the grocery run with the transfer company as well. It was a pleasure being of service to you and your wife Rick! Tim Miller

Thanks for taking the time to share with others Eric. It was a pleasure to be of service to you, your wife and Jordan and Tanisha. Best regards, Tim

It was a pleasure to be of service to you and your family Brad. I'm glad you all had a wonderful time. Thanks also for the appreciation of Abdiel and the welcome pack. Our team and I enjoyed working with you. Have a great weekend! Tim

Thanks for taking the time to give us your feedback Rogan. We really appreciate it. Tim Miller

Thank you kindly for providing your feedback Mo. I'm sorry we fell short regarding your expectations for the sheets and bed. Regarding the bed, the mattress was nearly brand new at the time of this review came in. It is a good quality, which is why I was surprised to read about this. I think the mattress feels really nice. But I thought maybe it's just me, so I have asked other guests and they all like it a lot as well. So the bed part I am confused about. Regarding the sheets, each year, my wife and I take down brand new sheets and towels for all the units. It's like a yearly ritual for us. We purchase 10 towels for every bathroom we have. We take care of 8 units in Cancun, most of them are 4br3.5bth units, so it a lot of towels and sheets. We have a total of 25 bathrooms, so we take down 125 towels each year. We get all cotton, high end towels, 53"x32" large, hefty, soft towels. And the sheets are 450 thread count sheets, all white for both the sheets and towels. Shrink wrapping 125 towels is a long process, my wife and I have it down to bit of a science, we get everything packed up in about 3.5 hours of non-stop work. We take 8 fully loaded checked in bags each year when we do this. It is always in December just before high season. That's why we always fly Southwest, because the first two bags for each of us are free. Anyway, sheets and towels are very expensive in Cancun, so we go through this trouble to keep costs down and also to have better control over the quality level of what we are bringing down each time. Every unit gets a new set of sheets every year. So it was disheartening to hear about the sheets not being in excellent condition. My wife is really big on having super nice sheets and towels, and also cleanliness and organization. We have many, many reviews on the biggest platform, over 200 as of this writing (I don't think I am allowed to say which platform here). I hope you do check out those reviews as well because you will see that we consistently get high marks for cleanliness and service. Best regards, Tim Miller

Hi Matthew, Thank you for taking the time to share your experience. It was a pleasure to be of service to you and your family. Best, Tim Miller

Thank you so much for sharing. We are glad to hear that you had a wonderful experience in staying with us! We really appreciate you taking the time. Best regards.

Thanks for taking the time to share! Tim Miller

Thank you for taking the time to share your experience Tony. It was especially nice to hear such a well rounded take on how things went for you and your family and I think potential guests will really appreciate that, thank you. It was truly a pleasure to be of service to you and your family Tony. Kindest regards, Tim Miller