8/10 Bien
Jan B.
5 nov. 2019
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
A lovely, large apartment in great central area, close to everything - good public transportation!
Overall. the apartment was very good. Two issues arose however -- one was that the building directly contiguous to our apt. was under construction -- the noise (early morning banging and sawing sounds) and the dust (couldn't open the beautiful french doors onto front terrace w/o lots of dust coming in) were not pleasant. The owner had no control over this, but could have at least warned us in advance about it. The 2nd issue is certainly under their control, however. We were only given one key to the apt, and found out quickly how problematic that could be. Our first morning, my husband, daughter & her boyfriend went out to get coffee & groceries. They locked the door on their way out, as they knew I was going to be showering.. My daughter came back to the apartment, while the other two were still shopping. I was unable to open the apt. door for her, as it only unlocks by key. I called the manager's office immediately and asked if they could please give us a 2nd key. The man who anwered said they only had one key per rental. I noted that this was a practical issue as well as a safety concern -- if there were a medical emergency or a fire, I could not get out of the apt, nor let anyone in! This is a significant safety issue, and was not noted anywhere in writing or in verbal explanations. I again asked for a 2nd key - not just for safety reasons, but also noting that we are VRBO owners in the U.S., and always provide at least 2 keys to renters, especially if there is more than one person. The likelihood that over a week's stay, we would not all be going out or coming back at the same time was very high! I also asked to manager to pass my concerns & request onto the Owners. He refused and said that they could not provide us with another key & that we could not have a duplicate key made. Not Acceptable!! The woman who checked us out when we left was extremely helpful and understanding. I pointed out the important information that was not in the renter's booklet in the apartment - also noting that the directions for checking out was only in French & not easy to translate & that the WiFi was noted in all CAPS - which was not accurate & took multiple different trys to figure it out. Improvements needed on the managerial & communications side!!
Jan B.
Séjour de 6 nuits en octobre 2019
