Dear Anonymous,
It’s unfortunate that I didn’t hear about any issues you we’re having during your stay, especially since I provided you with my personal cell phone number and the contact information for our maintenance man, who, made a special effort to snow plow our driveway, before several others on his list, at your request, even though you showed up late.
I’m sorry that you feel so angry and unsatisfied. Clearly the new hardwood floors, carpeting, retiled bathrooms, wood lined billiard room, 10’ long bar cut from a single slab of 5” thick sugar pine, and brand new flat screen tv, two living rooms, and 900 sq ft kitchen that seats 18 and faces a sunset view, in our family’s home was not to your liking.
No, I couldn’t agree to your requests for a $500 discount, or your requests to drop the cleaning fee paid directly to our maid, or your request to remove the Homeaway service fee through their booking service.
I also accommodated your request for an early check-in, and then again for a late check-out.
In addition, I fielded multiple questions about where to go, when to go, and what to expect on your visit over a dozen phone calls and 16 emails.
As I mentioned after your repeated demands for discounts, and after the declined transactions of your credit card, there are plenty of other accommodations in the area that would meet basic needs for the price you wanted to pay.
The cast iron fireplace in the gameroom between the bar and pool table generates plenty of heat, but it’s usually not necessary when main fireplace is heating in the kitchen or the propane heaters are on. When we rent other people's homes we are happy to show some basic courtesy and tidy up before we leave. Like the majority of all the homes in Yosemite West, we don’t have central air conditioning. Living at 5,500 foot elevation, it’s never been necessary as the evenings are cool in the Sierra Mountains. The propane heaters in the bedrooms are just like the wall units in the other 165 houses in the subdivision. The house has a full cord of hardwood conveniently stacked under a covered porch directly in reach of the front door. We suggested bringing additional fire starter if you had difficulty lighting the wood burning stove. My father designed the kitchen specifically for thanksgiving and built a huge center island with 40 sq ft of surrounding countertops. Over head cabintes were not added so family and friends could cook and eat bringing people together.
