We had a fabulous time. We celebrated our 60th anniversary with our children and grandchildren. The accommodations were fantastic. Everyone commented on how nice their rooms and bathrooms were.Thank you for your quick response to our needs. I would recommend it to anyone.
Cabin was very clean and description almost as described,only thing was we never got the cable tv to work and games in game room also weren't working but it didn't really matter we really enjoyed the views of the mountains
Enjoyed our stay because entire family was together. The cabin needs some updating and actually some tlc wouldnât hurt. We needed maintenance there for a few problems, however they were pretty prompt when called. I must say that the view from back deck is spectacular. The snow covered peaks on our last day there made it even better.
We had family from several different states meet at this cabin for 5 nights. Itâs a beautiful cabin up the mountain, with nice views on the deck of the woods and mountains. We had a Momma Bear and three cubs visit one evening which all guests were absolutely stunned and a memory of lifetime. Highly recommended this place for a large group.
Les points faibles : Communication et exactitude de lâannonce
The home itself is generally a nice house. Plenty of space. The issue we had was mostly the lack of commmnication. We had an issue with the plumbing when someone showered the water dripped through the floor/ceiling on to the tv and fireplace. We called /texted/emailed and never got a real response. Hot tub was hot but there was no spa to it. If the jets arenât bubbling then you are just in a bath tub. The lighting is all LED but there were missing bulbs in several fixtures and the bulbs were all different colors tones so your go from warm white to bright white and get blinded as you walk by. A couple of the showers had visible water damage. Iâd be worried about future mold. Any of my opinions could have easily been changed and reassured if any form of contact outside of the canned welcome and enjoy your stay emails. I got more help with how to leave a 5 star review. Very disappointed in not being able to enjoy the video game and spa properly. We did not get what we were promised. Also who tells their guests to leave the linens on the bed. That makes me feel like you reuse bed sheets without washing.
We had the following issues during our stay at Majestic Views Retreat. Some of these were safety concerns that we feel should have been addressed before we arrived:Missing spindle and several other spindles that were not attached properly on the 3rd floor deck - this was our most urgent concern due to the safety of the children. This could have been a very tragic situation as one of the children could have fallen through this from the 3rd floor. We feel this was very negligent given the fact that our reservation specifically indicated smaller children were part of our group.Leak from the upstairs bath over the fireplace which posed an electrical hazard. We've read one other review with this same complaint, so we're convinced your property manager was aware of the issue before we arrivedSeveral doors were either hard to open or close - the main door onto the back deck became more difficult to lock as the week progressed to the point we were not able to lock it by the last few days - again, another safety concernMost of the bathrooms showed evidence of water damage around the shower/bath trim leaving a black, mold residuePart of the baseboard was missing in the bathroom for room 7The dryer did not work properly - one of our daughters had to dry their load of clothes 5 times in order for them to dry.The laundry room light worked intermittentlyOne of the video games that the kids were looking forward to playing did not work In general, the property looked unkept
We thoroughly enjoyed our stay. The cabin was newly renovated with new furniture. It was very clean. There were no maintenance issues. Views were fantastic. The host was great to work with. We will definitely be back.
We had a party of 11, there was so much room for everyone! Seating inside and out, a larger sized hot tub, and a bedroom for all couples and singles, with extra couch pull outs if needed. Really enjoyed our stay here, it was a simple process and so beautiful! Would recommend to anyone.
Our first stay was so great until my group decided to book again. This stay was perfect. The host was amazing. They cleaned the property to perfection and to our complete satisfaction. We had no maintenance issues. We look forward to another visit in the near future.
The views were amazing! The house was secluded and spacious with plenty of parking. Everything was perfect for our group. The king size beds were a plus and comfy. Really loved the large hot tub. We only had to call maintenance once for help with tv remotes and Justin answered us promptly. We will book again soon!
Perfect layout for our family; 8 bedrooms with king beds and private baths were great; kitchen adequate with 2 stoves and 2 frig/freezer (missing a wine opener); narrow winding road to spectacular view of the mountains (not good if it snows); porch around entire house was wonderful. Need to update directions to cabin in case GPS does not work; GPS worked for us but we would have had difficulty with directions given.
Les points faibles : Communication et exactitude de lâannonce
Poor communication
I reached out about the hot tub not getting hot. They responded once and never again after me having to reach out again and still nothing. Which was VERY disappointing because this was one of the main reasons we selected this cabin. The hot tub did not get hot and only one jet worked. This is where I planned to spend most of my time and was not able to utilize it. There should have been some note that the hot tub did not work and I wouldâve have picked another location.
We loved the space, the 8 BRs with on suite bathrooms, the long DR table, the large meeting area and the view. But there are maintenance issues that need to be attended to. The floors were not clean, but other cleanliness was good. Only 1 of the grills worked. Neither the gas fireplace, nor the hot tub worked.
Cleaners were still there at 1645. Property has a lot of trash and beer cans in the woods, kitchen drawers do not stay closed, most of the TVs would not pick up anything, the dishwasher racks are broke, when you run certain showers they whistle loudly in other rooms.
Good things though: 8 king bedrooms with their own baths and plenty of room. This could be a beautiful property if a little time and money were invested in it.
Beautiful view, could use some deep cleaning and maintenance
Beautiful view. Lots of room for extended family. Property needs a deep clean and maintenance throughout. Dirty does heâs, refrigerators, cabinets some moldy kitchen accessories found put away. Light bulbs out, broken handle on stove, broken spindles on deck. Hot tub cover and several chairs blown down hill from property. Basement door does not lock properly. Dryer took multiple cycles to dry. We had to clean both refrigerators before putting food in them. Also the day we arrived we had to run to the only local store and buy kitchen utensils to prepare Thanksgiving dinner the next day. Pack what you will need to cook with. The view is amazing and this cabin could be amazing after a deep clean and complete maintenance. We had a great time together and would recommend for large families.
Nasty. Floors not sweeped or mopped. Somelse her in my restroom. The plumbing in room 4 didn't work. Refrigerater, microwave and stove was not cleaned. Couches was nasty with stains. With that been said you know it was not COVID SANITIZE. We bought our own cleaning supplies to sanitize but the house was just nasty. Rings around the comode. I wasn't going to leave a review. She said she give me my cleaning back which she DID NOT. Some people just get over on people all the time. Well enjoy
The cabin had everything we needed for the 3 night stay. Hated we only stayed 3 nights. The bedrooms and bathrooms were suitable for all guests
Gary A.
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When the owners visited the Pigeon Forge and Gatlinburg, TN in 2005, they were so impressed with the area such that they purchased cabins and homes that families could visit and enjoy for vacations and all types of other short term stays. When the owners purchased the Heavenly Views Resort in 2019, they were and are convinced that they have found the 8th Wonder Of The World. Pictures and videos do not give this resort justice. You must see and witness the majestic mountain views, the wonderful serenity, the awesome amenities and the vast amusement attractions for individuals and families. You will find few if any other resorts/areas in the United States that compare or come close.
Heavenly Views has 8 bedrooms feel free to bring the whole family, there is enough living room space to accommodate everyone. Invite the whole family for a reunion or your colleagues for a fun get together. After spending the day exploring Gatlinburg, return home to unwind in the hot tub or jacuzzi, play a few games of pool, or relax in front of one of the twelve flat-screen televisions and watch a movie. Book with us right away and make a reservation! Heavenly Views can accommodate 22 persons.