MRR présente Kaanapali Ali'i 272 - coin au 7ème étage 2BR avec vue partielle sur l'océan et la montagne, taux d'actualisation inaugural!

Aloha Sharon, Thank you for your feedback - it looks as though this review was meant for another property. We will work with VRBO to get this resolved, and hope to see you again soon!

Aloha Leslie and mahalo for your comments. We agree that the Alii is a wonderful property and we are glad to know that all was great with your stay. We do apologize for any inconvenience the broken washer may have posed on your last day. The machine was immediately serviced and the wiring harness repaired – bringing it back to working order. We look forward to welcoming you back to Maui. Warmest aloha -The Maui Resort Rentals ohana

Aloha Brad and mahalo for your comments. We agree the Alii is a great resort in a good location. We inspected the dishwasher and found it to be in good condition and working well. If there was something specific you noticed, please let us know. We hope to see you again. With warm aloha, The Maui Resort Rentals ohana

Aloha Frank and mahalo for your comments. We're glad all was great, but sorry the lanai was not properly cleaned. We have addressed this failure with our housekeeping team. We hope to see you again. With warm aloha, The Maui Resort Rentals ohana

Aloha Michael and mahalo for your comments. We apologize that the washer and dryer were not working during your visit. We can confirm that the new washer and dryer were finally delivered and replaced in early June 2021. We hope to see you again. Warmest aloha -The Maui Resort Rentals ohana

Aloha Molly and mahalo for your comments. We're sincerely sorry that your stay was negatively impacted by a strong odor. Our housekeeping team made an initial inspection and our maintenance team then followed up, but we didn't have an appropriate a/c filter in stock and had to special order one. We're genuinely sorry that you slept on the couch for a few nights due to the odor. We informed our guest experience team of your overall experience, and we hope that their offer was somewhat satisfactory for your discomfort and inconvenience. This is not the kind of vacation experience we want for our guests, and we hope you'll allow us another opportunity to provide you with an exceptional vacation experience. Kind regards, MRR

Aloha Becky and mahalo for your comments. We agree that the location is great, but sorry to hear the check in was a nightmare. The front desk is managed by destination hotels, and we apologize you had trouble with your check in. Our guest experience team is available daily to assist our guests and we’re glad that you reached out to us. We’re also sorry you had trouble with the ice and water, and we’re glad that the team was prompt and thorough in resolving the issues. While pests are an ongoing concern in the tropics, the unit is treated on a regular schedule and we’re sorry you found roaches in the dishwasher. We treated the unit upon your departure, and we haven’t had further comments in this regard. Thank you again for your feedback. We wish you all the best with your future travels. Kind regards ~ Maui Resort Rentals

Aloha Michael and mahalo for your comments. We're glad you found the location perfect. We do apologize that you experienced roaches during your stay. Please note that as a management company we do not perform the regular pest treatments at the Alii, but we did give this unit special attention before its next scheduled treatment. We are also sorry the fridge stopped functioning on your last night and thank you for your understanding and acceptance of a temporary fridge and cooler of ice. A new refrigerator has since been installed. We hope to see you again. With warm aloha, Your Maui Resort Rentals ohana

Aloha Donna and mahalo for your comments. We do apologize that you experienced roaches during your stay. Please note that as a management company, we do not perform the regular pest treatments at the Alii, but we did make sure to give extra attention before the next scheduled quarterly treatment. We do see that after your initial call to MRR to notify of roaches, we immediately treated your unit with a non-toxic lemongrass spray, which we're sorry to hear didn't help. Our standard of service is to offer a pristine unit upon your arrival and throughout your stay so we are sincerely sorry that we fell short of our service standard with you. We hope to have an opportunity to host you in the future and provide you with an exceptional vacation experience. With warm aloha, Maui Resort Rentals

Aloha Erica and mahalo for your comments. We are very sorry that the washer and dryer were not working during your visit. In 2021 many appliances have been out of stock and it has been taking longer than usual to get items delivered, but we are happy to confirm that a brand new washer/dryer were installed in suite 272 in early June 2021. We can also confirm that we have had our operations team do a thorough pest control treatment. Again we sincerely apologize for your disappointment. We hope that you have many great future trips to Maui. Warmest aloha -The Maui Resort Rentals ohana