The pictures list two twin size beds but when we got there thereâs only one full size bed in the second room. So one of our boys slept on the couch. The wifi is very slow and we had issues trying to watch tv and movies at night. The resort is in a great location with plenty to do. We loved our views and all the amenities. We will more than likely be back.
Overall we had a great stay with several hiccups in the process.
First off- Carrie often took more than a few hours/days to reply. She only replied quickly when I messaged to inform her that things in the property had been damaged.
-the guest bedroom remote did not work for the tv
-the guest bedroom shower curtain had a lot of mold on it
-the master bedroom glass shower door was off track so each time the door shut the glass banged onto one another
- the place was hardly âcleanâ. As soon as we walked in the door our feet were sticking to the ground and feet turned a nasty black when you walked barefoot
-the âwhiteâ pillows on the beds were dingy brown
- I wouldnât call this condo kid friendly. Lots and lots of things that can be pulled down and broken that arenât attached or secured. No high chair and when I asked Carrie she did not reply.
-also, after we had booked the condo the sleeping arrangements were changed from two twins to a king bed which did mess with the sleeping arrangements we had previously already sorted out. Overall, a lot of hiccups with this particular condo.
This is a very nice unit - very bright and nicely decorated. The kitchen had everything we needed, beds were nice and bathrooms were also nice and bright. The balcony and furniture were great. Sunrise view from the balcony in the morning is exceptional.
The only rooms for improvement we could ask for was a few things that were not working when we arrived - but Carrie was on it immediately and got it fixed during the first 24 hours, and the quality of the towels was not impressive.
The location of the unit is great, close to both beach and activity center and overlooking the tennis courts.
Best unit we have stayed in at this property so far - and we will be back for sure.
This was actually our second time staying at this beautiful condo and it exceeds our expectations each time! Carrie was super helpful and accommodating! Looking forward to staying again later this year!
This property is FABULOUS!! Master suite is just over the top. The bed was like sleeping on clouds. The Jacuzzi tub / shower was perfect after a day at the beach. Definitely would stay here again.
Les points faibles : Communication et exactitude de lâannonce
Great Unit, the manager, not so much!
The unit is very nice. It has been renovated recently so everything was clean and comfortable. A pleasure to spend our vacation there.
Where I had a problem was with the manager, Carrie, and her demeanor during our message exchange. She was very demeaning and inflexible.
The ad on VRBO stated the â beach chairs ARE includedâ in the price. We had a party of 4.
On the first day at the beach the attendant told us the we were responsible for $40/day as the rental only included 2 chairs. I messaged Carrie so she could straighten the situation by calling the management at Portofino.
The response was that yes, it only covers 2 chairs. I told her that the ad did NOT say that and that she should assume the extra charges for misleading me into believing that we would have 2 umbrella setups. Her response, â you are already getting the unit at a discountâ. Of course I am, ALL units are discounted, itâs the first week of Fall!
Bottom line, she did not even offer to pay for the first day or any other.
I asked her to change the VRBO ad immediately to reflect the true offer. So, what did she do? She lowered the rental price by $5, and removed the beach chairs from the print. Thereby raising the rent by $35/day. What a beauty this Carrie.
I was going to upload the original ad as it appeared on VRBO, but there is no way of doing so here.
Iâm sorry for the ones renting behind us not getting a beach set up, because of this womanâs inflexibility.
This is a gorgeous condo. Love the sleek modern style. But still very comfy. Bed in master is wonderful.
Beautiful view.
Appliances are high end. Had everything we needed.
Tower 2 is convenient to everything. Resort staff very helpful. Good food.
A couple of hiccups in amenities. Boat for Dolphin cruise not available. Mechanical issue.
Same for water taxi to Boardwalk. But a short drive to everything anyway. Or Pensacola Trolley pick up if you dont wantbto drive. Definitely will come back and rent same unit.
This property and resort was much nicer than I expected from viewing the listing. Super clean too! Resort was well organized with easy access to both gulf and bayside coastlines. Pretty much all inclusive...no need to ever leave the resort except for some groceries. Staff were very nice and helpful. And did I mention the tennis courts...WOW!!
Portofinoâs beautiful waterfront location, stunning accommodations, world-class resort amenities and customized service standards â make it a natural indulgence. No other resort is located on the Gulf of Mexico, the Santa Rosa Sound and the Gulf Islands National Seashore. The vast complimentary and discounted amenities make Portofino Island a great vacation value.
Portofino is situated on 28 beautiful acres in Pensacola Beach between the emerald waters of the Gulf of Mexico and the gentle shores of Santa Rosa Sound. It is also adjacent to the pristine Gulf Islands National Seashore. The land itself is called Santa Rosa Island; it is the worldâs largest barrier island.