Nouvel hôtel de ski récemment rénové avec vue sur les pistes de Killington

Patrick, I am truly sorry to hear about your disappointing stay. We understand that the lack of air conditioning and construction significantly impacted your experience. We want to assure you that we're actively working to improve our property. While we currently don't have air conditioning , the HOA is investing heavily in renovations, including the installation of air conditioning systems in all units hence the construction. Although the construction was on the rear of the building, I understand how you feel it impacted your experience. Based on your feedback, we've recently renovated the bathroom, including a new floor, vanity, painting, mirror and lights. We've also upgraded the bedroom with a new king-size Sealy Posturepedic mattress. We hope you'll consider giving us another chance during a cooler time of year. As a token of our appreciation, we'd like to offer youfor your next stay. Thank you for your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.

Kevin, Thanks for your feedback. I am sorry for the evacuation that occurred during your stay, as you clearly stated I have no control over events like this. I do want to make several points clear in response to your critical review. The first message I sent you immediately after booking was that there is construction going on in the building and there is no air condition. I stated, "If you think this is a problem you can cancel with no fees". You choose to keep the booking. To your second point, there was not a gas leak (the building doesn't have gas) there was an unexplained odor emitting from the parking garage. This was an unprecedented situation that was resolved. Out of an abundance of caution the fire department came on scene and called for the evacuation. I sent you a message via vrbo and a phone message twenty minutes after the situation occurred. I updated you after every update I received and also looked for another unit for you to stay in that evening. However, you choose to find one on your own. I also sent you a gift card for The Lookout while I was awaiting information as to when the building would be cleared for entry. I empathize with you and understand how difficult this disruption was for your trip. I tried everything I could that was in my control to help you out - Gift card, finding another accommodation for the night and constant communication. Clearly that wasn't enough for you, but I did the best I could Including a refund