4/10 Médiocre
Craig B.
18 avr. 2024
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Arrivée et communication
Nice unit, bad communication
The unit was nice. Great location, well equipped and clean. The shower needs to be updated, with water damage in the shower area. Unfortunately, everything was overshadowed by poor performance from the property mgt company Vacasa. We received a text saying the unit was ready early. We arrived at the unit, followed the instructions at the call box to gain entry and got voicemail. Two more attempts and still only voicemail. We then called Vacasa who provided an after hours number. We call that number and get voicemail again. The after hours location suggests calling the daytime number as an option but doesn’t provide a daytime number. A tenant saw we had a reservation was kind and let us in. The instructions then say go to the lock box and get the key. No key in the lock box., turns out the unit has a keypad lock, but the directions said it was a key - had to contact Vacasa again to get the keypad code. Arrival instructions need to be updated. Next day we leave the unit and find a family out front with the same problem we had. Vacasa and. VRBO need to take a good look at their customer support model. We made these comments to Vacasa employees but were not left with any confidence anything would be addressed. Hopefully this more public forum will drive changes and avoid problems for future travelers.
Craig B.
Séjour de 3 nuits en mars 2024
