Chalet de montagne avec vue panoramique à 180 degrés à seulement 15 minutes de Hanging Rock

Toni asked us to come out the same day she arrived (Friday evening) to deliver washcloths. This was a surprise to me as we have sheets, towels, and washcloths laid out for each guest on the bed when you arrive. I checked with our cleaning team to verify procedures were followed, and then spoke with Toni. She insisted that we come out immediately, when we could not accommodate that request, she became very disgruntled. I checked the property personally after she left to make sure I got to the root of any issues and sure enough, there were washcloths as well as lights and everything in order. Our home is kept in tip top shape and you can be assured that your experience will be spectacular as the rest of our guests, and I wish Toni the best.

Before Melissa's arrival the previous guest damaged the hot tub. We attempted to have it repaired before her arrival but regrettably had to inform her that it would not be in service during her stay. She received a discount for this. However she was still very upset and threatened a retaliatory review unless we had it repaired that same day. Sadly, this was not possible. She could not understand that service technicians are booked out a few days and left this review as a form of retaliation. I can confirm that this is mostly fabricated, although we have taken a look around the property to make sure everything was in order and if something needed attention it was given attention. I can verify that this is fabricated because guests before and after Melissa reported no such issues, and in fact she herself documented her stay online on her public profile. Here are a few descriptions of her stay with her own words. "After that we headed back to the cabin it's called "Edge Of The World with a 360 degree view." Now as I sit and edit for this post all I hear is pure laughter and happiness from the basement. Oh to have a basement like this back home. Games, Shooting Pool, Cool Views, and A Hot Tub, no TV, no phones just best friends entertaining each other. Its more hiking tomorrow and Lake Swimming. Dinner was Butterball Turkey, Fried Ham Steaks, Mashed Potatoes, Gravy, Stuffing, Chefs Salad and Triple Fudge Brownies." "****** is finally relaxing. What a sunset view the boys are headed out to make a bon fire now." "As the sun set on the horizon the boys gathered their kindling for a bon fire, with a family of 4 deer right at the tree line grazing and watching at a safe distance." I am sorry the hot tub was not in service during your stay, but I regret to inform you neither I or anyone will be honoring a full refund for this stay. You may have photos, but so do I, and I don't back down to bullies. Best regards, Jonathan