We stayed here June, 2021 and had a negative experience. The property and house are beautiful. However, there were numerous maintenance issues. Chiefly, the central air on the third floor wasnât working from the time we arrived. This necessitated a call to the manager, and some of our party sleeping on the couches/floor. Technicians came out that evening, but were unable to do anything until the following day when they installed window units until the part for the central air could be delivered two days later. These made the temperature bearable, but still warm and the noise was a problem for being able to sleep. After installing, the technician reset the thermostat incorrectly so heat was blowing instead of air, and we had to call them back again.
Another difficulty was a detached toilet seat in the master bedroom. It was unusable and a safety hazard. Our elderly mother, who uses a walker, needed to use that bedroom. She had to be walked all the way into the main living area to use the bathroom, even at night. It was never repaired.
The freezer included in the property description was not working, and we had to do some creative storage with our frozen food utilizing our coolers. The property managers delivered a new freezer the following afternoon.
The waterfalls and lights for the pool and hot tub werenât working, and we had to keep the deck hose in the hot tub, because it kept losing water. Another call for a repairman who installed new bulbs and fixed a major leak in the hot tub. The waterfalls were not repaired.
We couldnât use most of the televisions since all but one of the remotes didnât have batteries. Even after this was mentioned to the staff, and the owner, no batteries were provided.
Underneath the kitchen sink, we discovered a container full of disgusting water from a leak in the garbage disposal.
In the second floor bathroom, only one of four vanity bulbs worked. This seems to reflect the lack of upkeep to this property.
Between calling for repairs, and having technicians in to perform work, many hours of our vacation were spent on the phone, or consulting, and not doing activities we had planned. We understand things break, but maintenance of the house doesnât appear to be what would be expected. We requested partial credit due to lost time and inconveniences. The property manager was empathic, but the owner, George, wonât consider compensation. Stay here at your own risk. The owner is obviously in it for the money only.