2/10 Horrible
Brandy H.
26 oct. 2025
Les points forts : Emplacement
Les points faibles : PropretĂ©, arrivĂ©e, communication et exactitude de lâannonce
The initial VRBO that we rented had a decent pool. Small but OK. The pet facilities were nonexistent. We arrived late at night and the entire area was dark. No lighting. We were traveling with several suitcases and a pet. We had to traverse to the second floor without any light. The air-conditioning unit went out on our third day there. There were other issues that had not been addressed before we arrived. The maintenance and management took their time and tried to get us to stay in a non-air-conditioned unit while trying to place blame on us for the air-conditioning not working because we had turned it off when we had the doors open. I guess we were supposed to not expect the air conditioning to work again after we flipped the switch back on. We are both senior citizens and had to pack up all of our belongings and the food and drinks that we had purchased and lug them from the second story unit to another second story unit across the street. We were not offered help until after the fact.We were not offered any type of compensation for our struggle or troubles We left the VRBO that we stayed in for the remainder of the time in excellent condition. The dishes were cleaned in the dishwasher and all of the linens and towels were in the washing machine. All of the garbage had been taken out. We are respectful and responsible guests. We reached out to the manager before we placed this review, but he was unapologetic.
Brandy H.
Séjour de 7 nuits en octobre 2025
